**Job Title: Client Relations Representative - Remote Work**
**Company: Ryder System**
**Location: Canberra, Australian Capital Territory, AU**
**Job Type: Part-Time**
**Seniority Level: Associate Level**
**Years of Experience: 4**
**Deadline to Apply: ******** **
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### Job Description:
Ryder System, a global leader in transportation and logistics, is seeking a highly motivated and dedicated Client Relations Representative to join our dynamic team. This part-time remote position will play a crucial role in fostering and maintaining strong client relationships while ensuring that our service delivery exceeds client expectations. The ideal candidate will be hardworking, independent, and possess exceptional people management and problem-solving skills.
### Key Responsibilities:
- **Client Engagement:**
- Establish and maintain strong relationships with clients through regular communication, addressing inquiries, and gathering feedback.
- Serve as the primary point of contact for assigned client accounts, ensuring responsiveness and personalized service.
- **Service Delivery Oversight:**
- Collaborate closely with internal teams including operations, sales, and logistics to ensure that client needs are met efficiently and effectively.
- Monitor the performance of services provided to clients and address any issues or areas for improvement promptly.
- **Problem Resolution:**
- Proactively identify and resolve client issues, employing critical thinking and problem-solving skills to find innovative solutions.
- Leverage feedback to enhance existing processes and service offerings, contributing to continuous improvement initiatives.
- **Documentation and Reporting:**
- Maintain accurate records of client interactions, contracts, and service performance metrics.
- Prepare reports for management outlining client satisfaction levels, service performance, and potential growth opportunities.
- **Market Insights:**
- Stay informed about market trends and competitive dynamics to provide informed recommendations for service enhancements and business development opportunities.
- Participate in regular training sessions to enhance knowledge of Ryder System services and client relationship management best practices.
- **Team Collaboration:**
- Work collaboratively with team members across various departments, contributing to a positive and supportive work culture that transcends geographical boundaries.
- Share insights and best practices with peers to foster knowledge sharing and collective success.
### Requirements:
**Education:**
- A bachelor's degree in Business Administration, Communication, or a related field is preferred but not mandatory; relevant experience is highly valued.
**Experience:**
- Minimum of 4 years of experience in client relations, customer service, or account management roles.
- Familiarity with logistics and supply chain management concepts is a plus.
**Skills:**
- **Personality Traits:**
- Hardworking: Demonstrates strong work ethic and commitment to exceeding client expectations.
- Independent: Exhibits self-motivation, accountability, and the ability to manage tasks autonomously.
- **Soft Skills:**
- People Management: Exceptional interpersonal skills with the ability to influence and engage effectively with clients and team members.
- Problem-Solving: Strong analytical skills with a proactive approach to identifying issues and implementing solutions.
- **Technical Skills:**
- Proficient in using CRM software and other related technologies.
- Ability to navigate digital communication tools to facilitate remote collaboration effectively.
### Benefits:
- Competitive retirement plan options to ensure your future success.
- Flexible remote work arrangement that promotes work-life balance.
- Travel opportunities to engage with clients and attend relevant seminars and conferences.
### Working Environment:
At Ryder System, we pride ourselves on transcending borders, promoting collaboration, and enhancing teamwork on a global scale. As a valued member of our team, you will have the opportunity to work in a supportive environment that encourages innovation and fosters personal and professional growth.
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**Equal Opportunity Statement:**
Ryder System is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, age, sexual orientation, disability, or veteran status.
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**Don't miss out on the chance to be part of a forward-thinking organization! Apply by October 4, 2024!**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
