**Job Title:** Client Relations Representative
**Company:** NGL Energy Partners
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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**Job Description:**
NGL Energy Partners is seeking a motivated and resilient Client Relations Representative to join our team in Brisbane. In this part-time role, you will play an essential part in cultivating lasting relationships with our clients while facilitating smooth communication and support for their needs. As a representative of our company, you will ensure that our client care exceeds their expectations and enhances our overall service offerings.
**Key Responsibilities:**
1. **Client Engagement:**
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
- Develop and maintain strong relationships with existing clients, understanding their needs and how our services can meet those needs.
2. **Communication:**
- Effectively communicate company policies, services, and product offerings to clients to ensure clarity and understanding.
- Collaborate with team members and various departments to resolve client issues promptly and maintain a high level of customer satisfaction.
3. **Client Education and Support:**
- Provide comprehensive product knowledge and educate clients on our services, ensuring they maximize the value of our offerings.
- Assist clients with account setup, product onboarding, and troubleshooting any issues they may encounter.
4. **Feedback and Improvement:**
- Actively seek and document client feedback to identify areas for service improvement and new opportunities for engagement.
- Work closely with the management team to suggest potential enhancements to service offerings based on client insights.
5. **Reporting and Documentation:**
- Maintain accurate records of client interactions, concerns, and follow-up actions within our CRM system to ensure a seamless customer experience.
- Prepare regular reports for management regarding client satisfaction levels and service performance.
6. **Team Collaboration:**
- Collaborate with colleagues from diverse backgrounds around the globe, contributing to a cohesive, supportive team environment.
- Participate in team meetings and brainstorming sessions to foster innovation and collective problem-solving for client-related challenges.
**Requirements:**
- **Experience & Education:**
- A minimum of 2 years of experience in client relations, customer service, or a similar role.
- Bachelor's degree in Business Administration, Communications, or a related field is preferred but not required.
- **Personality Traits:**
- Resilient: Ability to handle challenges with a positive attitude and maintain professionalism under pressure.
- Motivated: Self-starter who is enthusiastic about serving clients and achieving both individual and team goals.
- **Soft Skills:**
- Excellent people management skills, with the ability to engage effectively with clients and internal teams of diverse backgrounds.
- Strong leadership qualities to inspire confidence in clients, navigating their concerns with ease and authority.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with CRM software.
- Strong analytical and problem-solving skills to provide effective solutions to client needs.
**Benefits:**
- Competitive salary with paid sick leave.
- Opportunities for travel as part of client engagement efforts.
- Comprehensive dental insurance, ensuring health and wellness for you and your family.
**Working Environment:**
At NGL Energy Partners, you will collaborate with colleagues worldwide, fostering a global village mentality. You will work in an inclusive and dynamic environment that values mutual respect, communication, and teamwork.
**Deadline to Apply:** October 19, 2024
**Equal Opportunity Statement:**
NGL Energy Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply and join our team.
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If you are passionate about client relations and have the experience and qualities we are looking for, we invite you to apply for this exciting opportunity to be a part of our dedicated team at NGL Energy Partners!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
