**Job Title:** Client Relations Associate - Work from Home
**Company:** Hilton
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1 year
### Job Description
Are you a passionate and confident individual looking to kickstart your career in client relations? Hilton is seeking a dedicated **Client Relations Associate** to join our remote team. In this role, you will play a key part in enhancing our guests' experiences, ensuring their needs are met with professionalism and expertise. This position offers a unique opportunity to work with a global leader in the hospitality industry while enjoying the flexibility of working from home.
### Responsibilities
- **Client Engagement:**
- Act as the primary point of contact for clients, addressing their inquiries and concerns through various communication channels, including email, phone, and chat.
- Foster strong relationships with clients to understand their needs and preferences, ensuring an exceptional customer experience.
- **Problem Solving & Analysis:**
- Analyze client feedback and trends to identify areas for improvement in services and guest experience.
- Proactively develop and implement strategies to handle client issues, resolve complaints, and ensure customer satisfaction.
- **Data Management:**
- Maintain accurate and comprehensive records of all client interactions and transactions using our customer relationship management (CRM) system.
- Assist in preparing reports and dashboards to monitor client satisfaction and deliver actionable insights to upper management.
- **Cross-Functional Collaboration:**
- Work closely with other departments, such as sales and marketing, to streamline processes and enhance service delivery.
- Collaborate with team members to share knowledge, best practices and customer feedback, contributing to a culture of continuous improvement.
- **Sales Support:**
- Support the sales team in developing client proposals and presentations when necessary, highlighting Hilton's unique offerings.
- Assist in the preparation of promotional materials to drive engagement and retention.
### Requirements
- **Education & Experience:**
- Minimum one year of experience in a customer service or client relations role, preferably within the hospitality industry.
- A degree in business, hospitality management, or a related field is preferred but not required.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM software.
- A strong understanding of digital communication tools and platforms to effectively engage with clients remotely.
- **Personal Attributes:**
- **Passionate:** A genuine enthusiasm for providing exceptional service and enhancing the guest experience.
- **Confident:** Displaying assurance in communication and problem-solving abilities.
- **Soft Skills:**
- Strong analytical skills with the ability to assess situations, identify problems, and implement effective solutions.
- Excellent problem-solving abilities, with a resourceful approach to overcoming obstacles and enhancing client satisfaction.
### Benefits
- **Free Accommodation:** Eligible team members will receive complimentary lodging at Hilton properties worldwide.
- **Profit Sharing:** Participate in Hilton's profit-sharing program, rewarding you for contributing to the company's success.
- **Company Transportation:** Access to transportation services for business travel or events as required.
### Working Environment
At Hilton, we believe in harnessing the power of technology to drive innovation and efficiency in our operations. You will work in a dynamic and supportive virtual environment where team collaboration and professional growth are encouraged.
### Application Deadline
Please submit your application by **October 15, 2024**.
### Equal Opportunity Statement
Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
