As a highly valued member of our client's dedicated payroll team, we are actively looking for a skilled and experienced payroll specialist to take charge of overseeing and managing our client's payroll operations in both Australia and New Zealand.
This pivotal role involves the meticulous management of payroll services, ensuring that the delivery is in complete alignment with all contractual obligations.
This includes a focus on timeliness, maintaining exceptional quality standards, and strict adherence to agreed-upon service levels.
Furthermore, the successful candidate will play a crucial and multifaceted role in effectively managing client expectations, cultivating and nurturing strong relationships with clients, and consistently upholding the highest standards of service excellence.
This position offers a unique opportunity to make a significant impact within our dynamic and fast-paced payroll environment.
Our end client is one of the largest payroll companies in the world.
The Role
The Ideal Person Will
Skilled in Australia and New Zealand Payroll as well as Process Enhancement, spearheading the formulation of improvement strategies for clients to elevate data quality and governance practices.
Proficient in managing payroll and employee services, with expertise in Australia and New Zealand payroll systems.
Proficiency in SAP and payroll system technology is a prerequisite.
Skilled in Client Management, with a demonstrated ability to support clients effectively.
Possesses excellent client relationship skills and a proven track record in account management.
Capable of leading the execution of thorough RCAs and implementing necessary corrective actions.
The Person
Minimum of 7 years of experience in operations management within a BPO environment, overseeing HR Payroll Services or HR Employee Services, or equivalent roles in Australia and New Zealand.
Extensive expertise in contemporary payroll and Time & Attendance (T&A) systems.
Proven expertise in a comprehensive payroll role, managing both salaried and hourly employees (in Australia and New Zealand).
Skilled in overseeing a sizable payroll department, with expertise in supervising, coaching, and mentoring staff.
Excellent communication skills with the ability to build effective relationships with managers and employees at all levels.
Preferred candidates will be in Remote working arrangement for Australia / Hybrid in ACT.
We are open for candidates to relocate (and have Valid work Visa's) for the preferred locations.
Our client is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all.
Note : This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
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