Who are we? Eight Homes is Melbourne's affordable builder. We offer a stylish range of designs ideal for homeowners entering the property market and we pride ourselves on efficiency and simplicity in purchase and building. We pride ourselves in building better lives for not only our clients, but for our staff and the community through our strong leadership, and charitable partnerships which have contributed to our on-going success and recognition as Great Place To Work Certified. We believe that working with us will never be just a job. We offer a dynamic, transparent, and upbeat culture with the added benefit of an exciting workplace environment and friendly employees. We are committed to helping talented people build their careers - there are many opportunities for growth in this business for those who are looking to challenge themselves. What's on offer? An opportunity for an experienced Client Manager to join the Eight Homes team. In this role, you will be responsible for providing informative, professional, and proactive customer service to clients and internal stakeholders. Within this role your responsibilities would include: Deliver exceptional customer service and accurate updates to clients regarding Service & Warranty. Maintain and update databases with detailed client, trade, and supplier information. Prioritise and handle requests promptly, escalating unresolved issues to the Team Leader. Proactively communicate with clients and trades, ensuring timely responses. Efficiently manage work orders, purchase orders, and documentation for the Warranty department. Coordinate inspections and repairs, including material procurement. Monitor trade work and ensure completion within the agreed timeframes. Support Team Leader and Manager with reporting, maintain a high customer service rating, and collaborate with other departments. Who are we looking for? Prior experience working in a customer-facing role. Residential construction experience would be preferred, but not essential. Great Values such as Resilience, Curiosity, Integrity and a focus on Simplicity. Excellent time management, prioritisation as well as Customer Service Skills. Intermediate computer skills (Microsoft Excel, Word, Outlook, and CRM programs). A passion for ensuring our customers receive the best support possible. What's in it for you? We know that our success and growth is a result of our hard-working employees. What we can offer you is a competitive salary alongside a great team culture, a range of staff benefits, continual development coaching and career progression on top of a dynamic role within a great working environment that will not only challenge, but satisfy. If you have proven success in an administration/customer service role and are seeking an exciting role, we encourage you to apply. We not only build homes, we build careers too. Please note, only shortlisted applicants will be contacted.
