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Full-time / 38 hours per week / Hybrid Working Model
The Company
At ServiceFM, we believe where people work matters.
That's why we get personal, to create better workplace environments.
Since 1979 we have been creating strategic partnerships to innovate, manage and maintain spaces that are safe, efficient, and enjoyable for the people who use these environments to do business.
Centred on a promise of Quality, Value & Flexibility, our integrated facilities management is personalised to each client in the public and private sectors in all regions of Australia.
Headquartered in Adelaide, with offices in Melbourne, Sydney, Brisbane, and Perth, this privately owned company is placed within the top 50 companies on the SA Business Index, measured by market capitalisation.
The Culture
Cultural fit is important, and ServiceFM's culture is embodied in the core values of safety, innovation, integrity, respect, trust, and agility.
We foster a sense of belonging and highly value everyone's positive contribution to the business, as we know this is a large part of what brings personal job satisfaction.
On one hand, the environment is relaxed, down-to-earth, friendly, and fun; and on the other, business activity is fast-paced and agile with an accompanying growth mindset.
There is office banter through the corridors, where people are free to express their individuality and have a laugh; so long as behaviour is respectful and well-intentioned, with a focus on achieving objectives.
About the role
You will be based in SA managing NSW/ACT operations.
Reporting to the National Operations Manager - eSafe, your main duties will include:
Managing a team of technicians and electricians.
Managing client satisfaction and foster positive client relationships.
Conducting client site inspections in accordance with the relevant portfolio schedule (Quality Inspections, Safety Inspections, Environmental Inspections and Equipment Inspections).
Being responsible for setting up new contract commencements (Start-ups) and contract terminations.
Managing employee rostering.
Working with payroll to ensure timesheets are submitted in a timely manner.
All other ad-hoc tasks as required.
You will be provided with a mobile phone and laptop.
About you
You will be driven to achieve and have pride in your workmanship, as well as have a mindset that allows creative thinking and problem-solving.
Operating independently, yet part of a team, you will welcome feedback and will have a collaborative approach with internal and external stakeholders.
The successful candidate will:
Have a positive attitude and be a team player.
Have demonstrated proven experience in a similar role.
Have strong communication and customer service skills.
Be a strong team player, energetic and with an influential style that ensures successful service delivery.
Have a proactive and motivated approach to problem-solving.
Possess strong analytical skills with a keen eye for detail.
Be experienced in dealing with contract/project variations, with the ability to resolve contracts issues.
Have effective time management skills.
Have a current police clearance or be willing to obtain one.
Your application will include the following questions:
How many years' experience do you have as a client manager?
Which of the following statements best describes your right to work in Australia?
Do you have experience in a role which requires relationship management experience?
Do you have a current Police Check (National Police Certificate) for employment?
How many years of people management experience do you have?
Do you have a current Australian driver's licence?
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