Client Manager (Aged Care Specific) – Cairns based.Independent Living Support Association (ILSA) is a non-profit community organisation providing quality support services to people with a disability and older Australians living independently.ILSA Home Care Services is one stream of supports we provide, offering unique, personal, and quality supports to Aged Care recipients receiving Home Care Package funding for supports in their home and community.We are seeking a highly experienced, dedicated, values-driven Client Manager to join our Aged Care team in a full-time capacity.
The candidate we are seeking has experience primarily within the aged care sector and can enhance the value and quality of our service.
The successful candidate must be willing to join the on-call rotation (1 week on-call every 10 weeks with appropriate remuneration) and on occasion travel to visit clients on the Atherton Tablelands.The Client Manager will liaise with our Home Care Package recipients, as well as lead and mentor teams of support workers, to coordinate exceptional quality support.Key responsibilities of the position include:Engage with Clients and their informal supports.Connect with relevant stakeholders.Link clients to other services where necessary to help support clients' needs in a holistic manner.Establish effective support worker teams capable of delivering responsive, flexible, and appropriate support for clients.Develop and maintain client service schedules and rosters.Supervise supports being provided to clients, monitor support communication notes, and respond to any service delivery issues that arise.Capacity to provide on-call support on a rotating roster.Benefits of working with ILSA:ILSA offers a highly competitive salary, commencing at SCHADS Award level 5.
In addition, there is the opportunity for salary sacrifice available.
We also have an Employee Assistance Program as part of a comprehensive Staff Wellbeing Plan.
ILSA is a supportive, accepting, and friendly place to work.Applications close at 5pm on Thursday 23 January 2025.
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