Client Liaison Officer

We genuinely strive to develop and support all our staff to reach their personal and professional goals.We are always on the lookout for talented and passionate individuals to join us. NewcastleDelaney Roberts Specialist Family Lawyers specialise in Family Law with offices in Sydney and Newcastle.
We are currently recruiting a Client Liaison Officer to join our team.
Our firm relies on our Client Liaison Officer to book new incoming callers for initial appointments with our Specialist Family Lawyers.
Our firm is strongly focused on providing a high level of client service and experience.
We would be nowhere without our exceptional Client Liaison Officers.
About the Role Our Client Liaison Officer is responsible for assisting people who need assistance with their divorce or separation by booking them in for a fixed fee initial Smart Start appointment with one of our Specialist Family Lawyers.
This is predominantly an inbound sales role (no cold calling), where you are the first point of contact for all new clients as well as provide ongoing Client Care calls for existing clients. The ability to manage a high volume of enquiries by phone and email is vital.
You should be able to quickly build rapport with clients, maintain client relationships and make a positive impact by identifying their needs which will result in converting the new enquiry by booking an appointment with one of our experienced Family Solicitors.
To successfully undertake the duties of this position you will possess: Exceptional phone and communication skillsHave an interest in Family Law and a passion for helping others to address their separation issues and make a fresh start.Are able to quickly become familiar with our client management software, legal software and payment processing.A hard worker who takes responsibility for their leads and their resultsExperience achieving set targets and working with sales softwareThorough and consistent work habits and the will to achieveClear and engaging communication skillsActive listenerTeam playerProfessional phone mannerEnergetic personality who enjoys contributing to, and celebrating the firm's successResponsibilities will include: Management of new enquiries through the whole sales cycle,Booking initial appointments for new enquiries with Solicitors,Processing payments,Management and coordination of appointments,Data entry and management of all leads within lead management software,Daily, weekly and monthly reporting, andAdditional support with business development and marketing where needed.Benefits and what you get from working with us Learning and development: we are passionate about providing ongoing learning and development, mentoring and performance coaching.Employee incentive scheme:we have an amazing employee incentive scheme that could see you win quarterly cash prizes as well as an all-expenses paid holiday!Culture:we have multiple events that we run throughout the year, including the typical Friday night drinks, end of month drinks, EOFY party, Melbourne Cup, Christmas parties and many more in-between. We really believe that our people and our culture are one of the best things about working here.Flexible work arrangements:we understand how important flexible working arrangements are and we work with you to work out what works best for all.Health and Wellbeing: we have an employee assistance program where all employees and staff are able to speak to psychologists 24/7 either by phone, skype or in person. This program also extends to employees' immediate family.A diverse and inclusive place to work:wecelebrate the diversity of ourpeople,and we welcome applications from everyone.For further information regarding the position, please contactSamantha on(02) 4926 2236 for a confidential discussion.
People & Culture Manager
Company Overview Roberts Legal Services Group Pty Limited operates 2 specialist boutique legal practices, namely, Roberts Crosbie Mortensen Lawyers, a specialist business and litigation practice, and Delaney Roberts Specialist Family Lawyers. Whilst we operate under separate brands, our staff predominantly utilise the same systems and processes and we socialise across both practices.
We have offices in Sydney, Newcastle and Adamstown, with our Adamstown office being the only office that does not house staff from each of our legal practices.
Position Overview As People & Culture Manager you will be part of the Management Team which includes the Managing Director, Executive Directors, Financial Controller, Marketing & Communications Manager and Practice Manager.
Reporting to the Managing Director and working closely with the Practice Manager, you will play a key role in managing our company's human resources functions and promoting a positive work culture.
Responsibilities People StrategiesParticipating in annual and quarterly strategic planning meetings, as directed.Collaborating with the Management Team to support organisational growth and change management efforts.Developing and implementing strategies to create and sustain a culture and reputation as an employer of choice.Establish and coordinate a learning and competency assessment program, to encourage employees to proactively develop their competencies, with the attainment of levels of competency and experiences corresponding to different employee skill levels to be recognised across the firm via a form of Certificate of Attainment.Measure, monitor and evaluate HR metrics and data to drive data driven decision-making and continuous improvement.Identifying opportunities for continuous improvement of business, processes, system and software and implementing changes as directed.Developing and managing strategic employee compensation and benefits packages, and performance incentive schemes.Recruitment & OnboardingManage the end-to-end recruitment process, including preparation of position descriptions, drafting and promotion of job postings, screening candidates, conducting interviews, making hiring decisions with the Management Team, and drafting offers and Employment Agreements.Leading talent acquisition efforts, including candidate sourcing, interviewing, and selection processes, particularly in relation to Solicitors.Maintain relationships with key recruitment agencies and coordinate recruitment activities with recruitment agencies as directed.Develop and maintain effective forms and questionnaires for initial candidate screening and job interviews.Developing and implementing effective orientation and onboarding programs for new staff, including establishing effective onboarding and learning modules via Employment Hero.Coordinating new employee onboarding to ensure a smooth transition and integration into the firm.Developing and implementing effective processes and procedures to ascertain new employee feedback, and assess and manage new employee performance during probation periods.Employee RelationsProactively managing employee relations and fostering a positive workplace culture.Handling employee relations issues including conflicts, grievances, disciplinary actions, and terminations.Conducting investigations into workplace issues and ensuring compliance with legal and ethical standards.Performance ManagementImproving and maintaining an effective employee performance review system, including goal setting, performance reviews and feedback mechanisms.Provide coaching and support to employees to help them and their teams achieve their performance objectives.Training & DevelopmentIdentifying training needs and coordinating the delivery of training programs to enhance employee skills, performance and knowledge.Facilitating professional development opportunities, including legal training, leadership development and other learning initiatives.Coordinate the implementation and delivery of a Graduate Lawyer Development Program, Associate Lawyer Development Program, and Paralegal Development Program.Recommend employee promotions in accordance with the Company's Career PathwaysCulture & EngagementFostering a positive work culture through employee engagement activities, diversity and inclusion initiatives, and recognition programs.Promoting open communication, collaboration and teamwork within the firm.Maintain the firm's Employee Assistance Program, consider EAP reports and communicate issues to the Management Team.Coordinating firm-wide end of financial year and Christmas party events.Facilitating regular staff social events and the establishment and maintenance of a Social Committee.Conducting annual salary reviews to ensure pay equity and competitiveness within the legal industry.Maintain accurate records in relation to employee promotions and salary reviews.Optimising and administering the firm's Legal Legends and other employee incentive programs.Organising staff Christmas gifts and bonuses, organising Easter gifts.Coordinate and manage employee birthday half day leave and work anniversary benefits.Coordinating optional flu shots for staff annually.Policy Development & ComplianceStaying current with HR trends and legal changes to ensure compliance and best practices.Developing and updating HR policies and procedures to align with legal requirements and best practices.Manage systems and procedures required for compliance with the Fair Work Act 2009, the Legal Services Award 2010 [MA000116] and any other applicable regulations and Awards.HR AdministrationOversee HR administrative tasks including payroll, leave, employee records management, and HR systems maintenance including Employment Hero.Ensure the accuracy, confidentiality and organisation of employee data and information.Organise and maintain HR related data in Sharepoint and Employment Hero.Ensure the effective operation of employee annual leave and personal leave request processes.Maintain the firm's staff keys register.Coordinate access to available and allocated car parking spaces.OffboardingConduct exit interviews.Improve and manage offboarding process for departing employees.Maintain accurate records in relation to employee resignations, performance management and terminations.Calculating end of employment adjustments for including for Solicitors practising certificates, Law Society memberships, continuing professional development related expenses, and any other time related bonuses.Sydney Senior Legal Secretary
Delaney Roberts Specialist Family Lawyersis anestablished and growinglaw firmspecialising in Family Law.
Due to existing staff seeking adventure and travelling overseas we are looking for a Senior Legal Secretary to join our busy Family Law team in Sydney.
You will be working with our experienced Solicitors' and within an amazing wider support team.
You will be responsible for:
providing proactive legal support to your Solicitors'liaising with clientsclient billinganswering and transfer of callsTo successfully undertake the duties of this position you will possess:
A minimum of three (3) years' experience as a Legal Secretary (preferably in Family Law),Accuracy and a minimum typing speed of 60wpm,Proficiency in the Microsoft Office Suite,Advanced organisational skills,Experience in the preparation of precedent Court documents, andExceptional attention to detail and be highly organised,Be able to work full time,Experience with LEAP highly desirable,Passion for Family Law.Benefits and what you get from working with us Learning and development: we are passionate about providing ongoing learning and development, mentoring and performance coaching.Career progression: we have a defined career pathways document outlining your potential career progression. This is available and applicable to everyone in the company.Employee incentive scheme:we have an amazing employee incentive scheme that could see you win quarterly cash prizes as well as an all-expenses paid holiday!Culture:we have multiple events that we run throughout the year, including the typical Friday night drinks, end of month drinks, EOFY party, Melbourne Cup, Christmas parties and many more in-between. We really believe that our people and our culture are one of the best things about working here.Health and Wellbeing: we have an employee assistance program where all employees and staff are able to speak to psychologists 24/7 either by phone, skype or in person. This program also extends to employees' immediate family.Extra rewards:half day paid birthday leave, cash bonus for successful recruitment referrals and the opportunity to work in Grade A offices.A diverse and inclusive place to work:wecelebrate the diversity of ourpeople,and we welcome applications from everyonePlease note,that only successful candidates will be contacted.
People & Culture Manager
Company Overview Roberts Legal Services Group Pty Limited operates 2 specialist boutique legal practices, namely, Roberts Crosbie Mortensen Lawyers, a specialist business and litigation practice, and Delaney Roberts Specialist Family Lawyers. Whilst we operate under separate brands, our staff predominantly utilise the same systems and processes and we socialise across both practices.
We have offices in Sydney, Newcastle and Adamstown, with our Adamstown office being the only office that does not house staff from each of our legal practices.
Position Overview As People & Culture Manager you will be part of the Management Team which includes the Managing Director, Executive Directors, Financial Controller, Marketing & Communications Manager and Practice Manager.
Reporting to the Managing Director and working closely with the Practice Manager, you will play a key role in managing our company's human resources functions and promoting a positive work culture.
Responsibilities People StrategiesParticipating in annual and quarterly strategic planning meetings, as directed.Collaborating with the Management Team to support organisational growth and change management efforts.Developing and implementing strategies to create and sustain a culture and reputation as an employer of choice.Establish and coordinate a learning and competency assessment program, to encourage employees to proactively develop their competencies, with the attainment of levels of competency and experiences corresponding to different employee skill levels to be recognised across the firm via a form of Certificate of Attainment.Measure, monitor and evaluate HR metrics and data to drive data driven decision-making and continuous improvement.Identifying opportunities for continuous improvement of business, processes, system and software and implementing changes as directed.Developing and managing strategic employee compensation and benefits packages, and performance incentive schemes.Recruitment & OnboardingManage the end-to-end recruitment process, including preparation of position descriptions, drafting and promotion of job postings, screening candidates, conducting interviews, making hiring decisions with the Management Team, and drafting offers and Employment Agreements.Leading talent acquisition efforts, including candidate sourcing, interviewing, and selection processes, particularly in relation to Solicitors.Maintain relationships with key recruitment agencies and coordinate recruitment activities with recruitment agencies as directed.Develop and maintain effective forms and questionnaires for initial candidate screening and job interviews.Developing and implementing effective orientation and onboarding programs for new staff, including establishing effective onboarding and learning modules via Employment Hero.Coordinating new employee onboarding to ensure a smooth transition and integration into the firm.Developing and implementing effective processes and procedures to ascertain new employee feedback, and assess and manage new employee performance during probation periods.Employee RelationsProactively managing employee relations and fostering a positive workplace culture.Handling employee relations issues including conflicts, grievances, disciplinary actions, and terminations.Conducting investigations into workplace issues and ensuring compliance with legal and ethical standards.Performance ManagementImproving and maintaining an effective employee performance review system, including goal setting, performance reviews and feedback mechanisms.Provide coaching and support to employees to help them and their teams achieve their performance objectives.Training & DevelopmentIdentifying training needs and coordinating the delivery of training programs to enhance employee skills, performance and knowledge.Facilitating professional development opportunities, including legal training, leadership development and other learning initiatives.Coordinate the implementation and delivery of a Graduate Lawyer Development Program, Associate Lawyer Development Program, and Paralegal Development Program.Recommend employee promotions in accordance with the Company's Career PathwaysCulture & EngagementFostering a positive work culture through employee engagement activities, diversity and inclusion initiatives, and recognition programs.Promoting open communication, collaboration and teamwork within the firm.Maintain the firm's Employee Assistance Program, consider EAP reports and communicate issues to the Management Team.Coordinating firm-wide end of financial year and Christmas party events.Facilitating regular staff social events and the establishment and maintenance of a Social Committee.Conducting annual salary reviews to ensure pay equity and competitiveness within the legal industry.Maintain accurate records in relation to employee promotions and salary reviews.Optimising and administering the firm's Legal Legends and other employee incentive programs.Organising staff Christmas gifts and bonuses, organising Easter gifts.Coordinate and manage employee birthday half day leave and work anniversary benefits.Coordinating optional flu shots for staff annually.Policy Development & ComplianceStaying current with HR trends and legal changes to ensure compliance and best practices.Developing and updating HR policies and procedures to align with legal requirements and best practices.Manage systems and procedures required for compliance with the Fair Work Act 2009, the Legal Services Award 2010 [MA000116] and any other applicable regulations and Awards.HR AdministrationOversee HR administrative tasks including payroll, leave, employee records management, and HR systems maintenance including Employment Hero.Ensure the accuracy, confidentiality and organisation of employee data and information.Organise and maintain HR related data in Sharepoint and Employment Hero.Ensure the effective operation of employee annual leave and personal leave request processes.Maintain the firm's staff keys register.Coordinate access to available and allocated car parking spaces.OffboardingConduct exit interviews.Improve and manage offboarding process for departing employees.Maintain accurate records in relation to employee resignations, performance management and terminations.Calculating end of employment adjustments for including for Solicitors practising certificates, Law Society memberships, continuing professional development related expenses, and any other time related bonuses.Benefits of working with Delaney Roberts Specialist Family LawyersWe have a defined career pathways document outlining your potential career progression. This is available and applicable to everyone in the company.
Training, learning and developmentWe are passionate about providing ongoing learning and development, mentoring and performance coaching.
FunWe have multiple events that we run throughout the year, including the typical Friday night social events, end of month dinner, EOFY party, Melbourne Cup, Christmas parties and many more in-between. We really believe that our people and our culture are one of the best things about working here.
Health and WellbeingFamily Law can be an intense area to work in and we know the importance of helping each other, sharing wins and making sure we are all ok. We have daily huddles and weekly meetings to identify roadblocks and troubleshoot together. We have an employee assistance program where all employees and staff are able to speak to psychologists 24/7 either by phone, skype or in person. This program also extends to employees' immediate family.
We have an amazing employee incentive scheme that could see you win quarterly cash prizes as well as an all-expenses paid holiday. Take a look at our LinkedIn page for pics of our winners.
Cash bonus for successful recruitment referrals and the opportunity to work in Grade A offices.
A diverse and inclusive place to workWecelebrate the diversity of our people, and we welcome applications from everyone.
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