True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized Client Liaison/Intake officer for our SUNBURY Office.
About You:
Working independently with True Hands, with a primary focus on driving growth through new client referrals. Your dedication to engaging with the community allows you to actively secure referrals, and you personally manage initial service inquiries from prospective clients.
The position is for 3 days per week initially (preferred: Mon, Wednesday and Fridays) and is a casual position with reliable hours.
Responsibilities:
Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
Excellent customer service, always seeking new ways to engage and provide exceptional customer service
Maintain excellent record-keeping of all client records, calls, feedback and enquiries
Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
Developing and maintaining positive, respectful, and supportive relationships with clients and key stakeholders
Rostering staff for clients and maintaining those rosters.
Manage any feedback from clients/ guardians, taking appropriate action as required to achieve a positive outcome.
Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
Always ensure organisational compliance, in-line with industry and organisational policies and procedures.
To be successful in this role you will have:
Customer service skills demonstrated by experience
Excellent problem-solving and initiative, the ability to be flexible in thinking
Strong communication skills, both oral and written
Good listening skills and the ability to build meaningful relationships with clients.
Experience in coordinating people and responding appropriately
Ability to effectively manage client and stakeholder expectations
High-level report writing skills
Client Database Systems experience
Mandatory Qualifications for this role:
NDIS Worker Screening Clearance
Current Driver's Licence
Working with Children check
Current police check
Job Type: Casual
Pay: $38.00 – $45.00 per hour
Schedule:
8 hour shift
Supplementary Pay:
Penalty rates
Performance bonus
Work Authorisation:
Australia (Required)
Work Location: In person
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