True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized Client Liaison/Intake officer for our new Geelong Office.
About You: Working independently with True Hands, with a primary focus on driving growth through new client referrals.
Your dedication to engaging with the community allows you to actively secure referrals, and you personally manage initial service inquiries from prospective clients.
The position is for 3 days per week initially (preferred: Mon, Wednesday and Fridays) and is a casual position with reliable hours.
Responsibilities: Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
Provide excellent customer service, always seeking new ways to engage and provide exceptional customer service.
Maintain excellent record-keeping of all client records, calls, feedback and enquiries.
Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
Develop and maintain positive, respectful, and supportive relationships with clients and key stakeholders.
Roster staff for clients and maintain those rosters.
Manage any feedback from clients/guardians, taking appropriate action as required to achieve a positive outcome.
Create documents and reports, and record and analyse data relevant to service delivery.
Ensure organisational compliance, in-line with industry and organisational policies and procedures.
To be successful in this role you will have: Demonstrated customer service skills through experience.
Excellent problem-solving skills and initiative, with the ability to be flexible in thinking.
Strong communication skills, both oral and written.
Good listening skills and the ability to build meaningful relationships with clients.
Experience in coordinating people and responding appropriately.
Ability to effectively manage client and stakeholder expectations.
High-level report writing skills.
Experience with Client Database Systems.
Mandatory Qualifications for this role: NDIS Worker Screening Clearance.
Current Driver's Licence.
Working with Children check.
Current police check.
Job Type: Casual Pay: $45.00 – $48.00 per hour Schedule: 8 hour shift.
Supplementary Pay: Penalty rates.
Performance bonus.
Ability to commute/relocate: Geelong, VIC: Reliably commute or planning to relocate before starting work (Required).
Work Authorisation: Australia (Required).
Work Location: In person #J-18808-Ljbffr
