This role is to translate client needs into technical specifications to enable the client to process its data efficiently/effectively. Client Liaisons are the Key Person of contact for Client Service and Operations teams with the responsibility of managing work priorities. Persons in this role represent Operations' interests and knowledge in relation to Clients and Client Services.Key Responsibilities and DutiesAct as front and face for the Nielsen operations team, both internally towards our Client Services team as directly at client site for priority clients:Capture client requirements around database setup and adaptations, interpreting the client need and working with different stakeholders to provide the best solution.Manage communication with client and client services team around the impact of changes to client deliverables.Communicate operational improvement initiatives in a clear and understandable manner both to internal stakeholders and your selected clients.Have accountability for the on-time and on-quality execution of client requests, either requested by the client directly or via the Client Services team.Perform initial analysis of client requests and raise tickets brought by clients or Client Services through the appropriate channel.Follow up on outstanding client tickets and ensure on-time and on-quality execution, as well as prompt escalation/communication if potential issues arise.Execute a final validation on client deliverables to ensure client requirements have been executed as expected prior to delivery.Support the quality team in root cause analysis and communicate action plans to clients.Report quality metrics on behalf of clients, including databases delivered with errors.Develop and manage relationships across senior members of Nielsen and the Major Manufacturing clients.Category expertise; learn and understand the Clients' products and categories, propose and align their data standards.Engage with the quality lead to apply process improvement learnings within your way of working and ensure clients' quality issues are addressed.Support the implementation of action plans where Client or Client Service involvement is required.Communicate delivery requirements to Output Lead.Qualifications1-2 years' experience in any Operational or Client facing role.Good technology skills – basics include MS Word, Excel, PowerPoint.Strong communication skills, both verbal and written, and very good English.Ability to build relationships and work with people from different regions and cultures.Excellent administrative and organizational skills and an eye for detail.Good business acumen and a pro-active approach to problem solving.A good decision maker who is able to drive/manage projects forwards to meet client needs.Additional InformationFlexible working environment.Volunteer time off.About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.com.Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: NIQ News Center.
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