Address level 1 unit 6/1-3 Central Ave, Thornleigh NSW 2120, Australia
Job Description We are a leading global brand. Home Instead helps with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead, our national network of offices is committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it's personal.
About this opportunity Home Instead is seeking an enthusiastic Client Liaison Coordinator to join our growing Client Excellence team in a full-time role based at our state-of-the-art Sydney Hornsby Hills office.
You will play an important role assisting and supporting our Care Managers, CAREGivers, and office staff in providing the highest quality service to our clients, with an emphasis on creating extraordinary relationships.
Why Join Us? Birthday Day OffFlexible Working ArrangementsMonthly Social EventsYou will be joining a great TeamA rewarding career where you can make a positive difference in the lives of seniors and their families.Key Responsibilities: Build relationships with new Referral Provider NetworksAnswer each incoming call in a friendly, professional, and knowledgeable mannerManage and support the scheduling and implementation of Marketing eventsField new client and CAREGiver enquiries over the phoneCo-ordinate and set up client details after handover from the Care ManagerReview and update client information following client reviewsReview and audit client information as per policy and guidelinesProvide administrative support to the office teamMonitor, mediate, manage and ensure a record is maintained of all interactions with clients/client families and CAREGiversAbout you A proven track record in Marketing and/or Sales environmentsSkilled in Event CoordinationAble to build strong relationships and rapport with our internal team and clients and always deliver exceptional customer service.Able to learn technologies quickly to interpret and analyse data.Previous experience in a high-volume Administration role / Client Care CoordinatorA high-level administrator with great communication, problem-solving, time management, and conflict resolution skills.Flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environmentMust possess a valid driver's licenseApplicants must have permanent or temporary rights to work in Australia with no restrictions.
Please submit your resume and a cover letter detailing your suitability for this role.
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