Do you enjoy: Creating positive client experiences? A supportive work environment that cares about you and your wellbeing? Working close to home?Finishing tasks? About You You are a warm, friendly, highly motivated, resourceful, people-oriented, details-oriented, and highly organised individual with previous allied health client relations or reception experience.
You also...
have strong interpersonal skills and emotional intelligence, enjoy building and maintaining meaningful relationships with clients and team members,have the ability to understand parents' needs,have a passion for assisting clients in an empathetic way, have extensive experience in customer service,have an interest in customer/client experience and enhancing the client experience,have experience handling complaints and feedback, and have strong skills in client resolution,are an effective communicator and enjoy working in a team,have experience or an interest in training junior team members in customer service,enjoy getting the job done,are a quick learner and have an eye for detail,have excellent written and spoken language skills,have good computer skills.Ideally, you would have experience working in a medical or allied health setting as a receptionist and have some experience training junior team members.
You value clear, positive, open communication, collaboration and working as part of a team, caring for clients with disabilities, and community.
You are looking to expand your role in client experience and enhance or take the next step, whilst also improving the client journey within our practice.
Read on to find out more about how you can make a difference!
The Position As the face of Speech Ease, you will be supporting our clinicians at our front desk.
The position will ideally be between 25-30 hours per week (Mon-Fri).
The successful candidate will have the flexibility to cover additional hours if necessary. Your tasks will include:
reception duties such as greeting clients, checking client forms, answering incoming calls and making appointment bookings and reschedules,organising resources, assisting administrative tasks, keeping areas in the practice neat and tidy,supporting our clients to run payment claims from the government for services,creating invoices and processing online payments,assisting our caring speech pathology team with mailing out letters, following up phone calls with clients, GPs and other professionals, and completing other tasks that may come up along the waybeing responsible for following our client intake process for all new clients,building strong relationships with our clients and ensuring clients are nurtured throughout their journey with Speech Ease,managing client feedback and complaints, assisting with client resolution scenarios.Your job scope may change as our practice grows. There will be the opportunity to develop training materials around client servicing to further enhance our client experience within the practice.
There will also be opportunities to participate and help us create awareness of new initiatives and programs to meet the needs of the local community.
About Us The vision of Speech Ease is to be a dynamic and progressive practice that believes strongly in delivering wow experiences.
We are a team that truly cares for our clients and our staff.
We believe that can be achieved through our core values of being communicative, collaborative and caring. We believe that all staff have a right to love their workplace and the people they work with. We nurture, grow and challenge our staff.
Speech Ease has been growing continuously since 2014, and has developed a strong reputation within the community and referrers in the western suburbs of Melbourne. Speech Ease is a child and family-centred practice with a strong emphasis on delivering excellent client outcomes.
Our main clinic site is in Williams Landing, while our satellite site is in North Melbourne
We provide a variety of speech and language pathology services.
We work closely with other professionals such as child psychologists, occupational therapists, paediatricians, dentists, special education teachers and school teachers to provide a holistic service for families.
We also value positive, honest and open communication, feedback and respect. We pride ourselves on giving back to the community whenever we can.
This role will be paid above the award rate and will include regular performance reviews. We value continuing education and career progression opportunities.
If this sounds like the role for you, we would love to hear from you. This position starts as soon as possible and comprehensive training is provided.
Tell us why this job is for you! Email a cover letter outlining why this is an ideal role for you. Please note all applicants must be double vaccinated.
In your cover letter, please answer the following questions:
Which one of our core values speaks to you most? And why?If you could have any superpower, what would it be? And why?Please email your cover letter along with a copy of your resume to [email protected]. ** Please note DO NOT APPLY VIA SEEK - ONLY applications emailed to [email protected] will be considered.