Job Description
We are a leading global brand Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families.To us, it's personal.
About the role: Home Instead Peel & Southwest is seeking a dynamic & experienced Client Experience Manager to join our growing team.
This role would require the successful candidate to work 3 days in the Mandurah office and 2 in the Bunbury office. This role will be responsible for managing the client experience team to ensure the business achieves required outcomes and growth. The Client Experience Manager will also be responsible for ensuring quality standards and compliance are throughout the business while developing and implanting strategies for efficiency of care.
Why Join Us? Birthday Day Off
Company Car Provided
Flexible Working Arrangements
A rewarding career where you can make a positive difference in the lives of seniors and their families.
Key Responsibilities Manage the Client Experience team to ensure client care services are of a high standard
Meet clinical and quality requirements of Home Instead and ensure compliance with Home Care Standards for all client care plans
Conduct care plan and Approved Service Provider audits
Project manage the implementation of required processes and standards to meet industry and legal requirements
Review clients to understand the drivers of business growth and implement strategies that enable future growth
Qualifications & experience Extensive Home Care Package experience is essential
Knowledge and experience of community-based care and support services
Previous experience leading & managing a team is essential
Experience in identifying, coordinating, and managing care services for home care clients (aged or disability)
Understanding of Aged Care and Disability related legislation and regulations for home care services
Highly efficient and organised with proven time management skills
Applicants must have permanent or temporary rights to work in Australia with no restriction and an Australian Drivers Licence
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