Apply now Job no: 565064
Work type: Full-time
Location: Geelong - City
Categories: Library Services
Based at our Geelong, Waterfront CampusFull-time and ContinuingHEW 5 $80,199 - $89,950 + 17% Superannuation (pro rata, part time)Why work with us? At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.
As a Client Experience Librarian, you will: Coach, guide and support team members as needed to deliver against individual, team and University goals and recognise the importance of teamwork and effective communication amongst team members.Role model professional and ethical behaviours. Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate.Clarify expectations and respond promptly to customer requests, queries, or complaints to ensure customer needs are met to agreed standards and timelines.Present information in a clear and structured way and communicate concisely by focusing on key messages.Actively seek to maintain positive relationships and support team members in times of pressure and change.To be successful, you'll have: Completion of a Degree and/or postgraduate qualifications in library and information science conferring eligibility for Associate membership of the Australian Library and Information Association or an equivalent combination of relevant experience and/or education/training.Demonstrated experience in front-line customer service with a commitment to excellence in customer service.Demonstrated experience in using a variety of software applications and library operating systems.Understanding of the services offered in an academic library.Here's how to apply: Please submit your updated resume and a short cover letter outlining your skills and experience.
For a confidential discussion regarding this role, please contact Rachel Molloy (Coordinator, Waterfront and ADPML Library) at ******.
Applications for this position close on Monday 25 November 2024 Are You Ready? Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders. Advertised: 11 Nov 2024 AUS Eastern Daylight Time
Applications close: 25 Nov 2024 AUS Eastern Daylight Time
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