Client Director Hybrid Remote , Sydney, Sydney

Our Company Mindshare is a global media agency network with 116 offices in 86 countries and is a part of both GroupM and WPP, the world's largest media investment companies.
Mindshare started over in Asia in 1997 and for more than 20 years our values of Speed, Teamwork and Provocation have guided us in the media world. We are the Cannes Lions Media Network of the Year 2019 and WARC Media 100 #1 Media Network 2020, with the top 3 most creative campaigns in the world for the past year.
In Asia Pacific we have been Campaign Asia's Media Agency Network of the Year every year since 2015 and we are also Performance Agency of the Year. Our Values We have three company values which are the operating philosophies that guide our conduct internally as well as with our partners. Empathy: understanding people – not as demographics in a targeting system, but as humans with values and behaviors.
We do this for our clients – connecting them with their audiences - but also for all our people - helping them grow their careers.Energy: 'bringing it' every day both for our clients and also for each other.
Energy is the essential ingredient for creativity, nothing ever happens unless you have the energy to make it happen.Impact: Impact is about changing the world.
It is the ability for everyone at Mindshare to make an impact, both individually and collectively and in concert with our clients.
Impact is about bringing to life Good Growth, enabling and empowering every single person at Mindshare to have an impact to change the world.Good Growth Mindshare's newly articulated global position anchors our local mission.
We want to help our clients achieve their wildest ambitions in a sustainable way for their future growth. Each client is on their own journey.
The spectrum of good growth can be as simple as looking beyond the click today to a bigger relationship with a customer through to initiatives that will quite literally save the planet. We aren't here to judge; we are here to enable, facilitate and challenge our clients with new ways of thinking and opportunities that media can deliver to their ESG. We have the people, the products and the passion to deliver that.
We also have the track record to prove it.
Within Australia we punch above our weight.
Number 7 according to spend but number 1 according to work. Achieving our clients' wildest ambitions and delivering good growth will require us to change the shape of our business model with much more focus on commerce, transformation, tech and experience.
But we don't want to lose sight of the things that already make us who we are: an agency with smart thinkers known for being strategic and innovative in how we bring brands to life in market. At our best, we balance the magic of the idea and the sparkling insight, with the rigour and technical precision you would expect of a media agency. Overview of Your Role The Client Director role assists the Managing Partner in leading and delivering the strongest possible agency relationship and performance on assigned clients.
This role is a training ground for becoming a Client Partner. The Ideal Candidate: You will have a minimum of 7 years experience, with a fundamental understanding of the Australian landscape.
You will have experience in managing client, agency and publisher stakeholder relationships at a senior level.
In addition, you will have a critical eye for detail. About the role: As our Client Director, you will work across one major client and deeply immerse yourself in their business, the categories and the portfolio of brands.
You will be part of a dynamic high performing team and the champion of breakthrough thinking with market leading work. You will work with the entire team to unearth and develop business challenges into solutions that will drive the client's business.
You will be curious, passionate, enthusiastic and ultimately indispensable to the client.
You will have a love of marketing and media and understand its role in driving brand growth. The Client Director role requires you to own and manage the complete end to end process across the Unilever brands. The Skills Inspiring communicator with clear written and verbal communication skillsAble to deliver excellent results consistentlyEnergetic, enthusiastic and resilientBusiness-oriented marketing and media person with a passion for building brand growth through mediaPassionate about the media market, at the forefront of all change in the industry, with a view on how that can propel client's business forwardA multi-tasker with proven skills in prioritising and re-prioritising depending on the day-to-day evolving nature of the business.Your Key Responsibilities Partner: Build trusted advisor relationships with clients at a senior levelInvolved in internal and client WIPs, and leads contact reports where required.Solid understanding of their clients' business and relevant brand categories.Manage client expectations and delivery across relevant projects.
Lead timeline creation with clientsStrong relationships with media owners at a senior levelManage and coordinate client requests, as required.Build on the agency's reputation for outstanding client serviceProvide insights by acting as an expert on the client's business, industry and competitorsComplete strategic view of the client business e.g.
market share, purchase barriers, key competitors, drivers, tasksWork alongside the client and agency partners to provide best-case outcomes using the agency resources effectivelyClear understanding of the in-scope services of the client and the process for completing work above and beyondLead communication with key clients, ensuring all parties are alignedCurious about the client's business - ask questions and request access to all business-related information.Put client interests first, focusing on their business outcomes linked to KPIs rather than media opportunitiesProduct: Possess an understanding of the agency process and product differentiatorsSolid knowledge and understanding of GroupM products/processes and drive collaboration across these units to benefit the clientLead the portfolio management across the client's business when necessaryAssist in prioritising the workflow across all business units working on the clientLead quality control of work going to the client across all business units to ensure our product is answering the business needDeliver thought leadership/POV/innovation roadmap for clients in collaboration with other areas of the businessLead delivery of the annual roadmap and ensure the team are across the action planShare and cascade inspiring and relevant content and thought leadership pieces/case studies with the clientFull understanding and comprehension of the client brief and ability to discuss it internally with the broader client teamAlways seek to raise the benchmark for the quality of the product going to your clientSeek to find, communicate and implement improvements in all aspects of the role, whilst owning the ways of working document and ensuring the team are following its processesDeliver a well-informed point of view and not afraid to challenge clients/internal team to achieve a better outcomeBe a Mindshare spokesperson on industry subjects with a strong, high profile and positive reputation in the market.
Be a positive face of Mindshare at industry eventsPeople: Ensure you live and breathe the Mindshare valuesAssist the Managing Partner to set the team vision for client across all areas of the business, with quarterly check-ins to track progressCascade client/business knowledge and context to the relevant people working on their clientMaintain a collaborative, positive, motivating and inspiring team culture for all parties within the teamTake an active role across Mindshare, working proactively across various work streams to drive the culture and output of the agencyHave expert knowledge and understanding of the wider agency structure, knowing when to tap into resources to enhance workProfit: Assist in tracking client profitability throughout the year and help to drive the action plan as requiredLead monthly FTE reconciliations and align with procurement quarterlyHelp to identify new business opportunities/incremental revenue to the business through SBUs and/or 3rd partiesLead certain revenue initiatives as identified in the JBPWork with the Managing Partner on developing action plans that continually improve performance evaluation scores and in turn bonusEnsure ongoing PRIP tracking#LI-Post

#J-18808-Ljbffr