Client Director, Financial Institution & Professions

Client Director, Financial Institution & Professions

To protect and enrich the lives of people around the world.Sales and Customer SuccessFull-timeLocation:

Office | Melbourne, VIC, AustraliaLevel:

Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialization. Typically at least 5 years of experience.We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.About the Role

Job Description

Senior client relationship management in the Financial Services Group departmentYou will play a key part in the strategy of a growing business unitPosition will suit someone who is a driven team player and client-focused.What You'll Be Responsible For

Advocating for customers by providing feedback to internal teams on how to better meet customer needsAdoption and Success Management: Support customers gain value from the product/service, including check-ins, training, addressing blockers to adoption, and providing best practice advice.Account Retention and Expansion: Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions.Skills You'll Need

Works with others by being open, clear in communication, and listening to achieve goalsService orientationActively seeks and develops strategies to help key stakeholdersProblem solving: Identifies problems and develops logical solutions that address the problems.

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