Client Coordinator - Rockhampton

Welcome to Right at Home'sJob OpportunitiesThe Right at Home Mission and Values Right at Home has a mission to 'improve the quality of life for those we serve'. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients' different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity. Benefits of Becoming a Right at Home Caregiver The foundation of becoming a successful Right at Home care worker is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local, and national team. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses and care managers, ongoing training, and continuous support with care manager supervision. Competitive pay, career development, a reward and recognition program and a world class team connection portal called 'Right About You! ' which includes a wellbeing and discounts program are all part of the advantages of working for Right at Home. Right About You! Right About You! is our new employee communication, recognition, wellbeing, benefits and discounts program. The program connects, recognises and supports Right at Home people wherever and whenever we work. The program brings to life our Values and Culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You! is to help our caregivers save money everyday, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our caregivers save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel and much more! If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools and tips to support their physical, financial and mental wellbeing. Or, they click on our news stream to connect and keep up to date with their local office team mates or send them a 'high five' for something they did well. As part of Right at Home's RightPeople , we have ensured that whatever makes our caregivers tick, Right About You! has it covered. Right at Home is Australia's leading quality home care provider, caring for seniors, adults living with a disability and adults recovering from a hospital stay. There's nothing more important than providing care for those in need, and Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses who provide complex medical support to our clients. In these trying times, we want to help and support you and your career. We want to provide you with the opportunity to serve a community who needs you right now. Right at Home stands prepared to equip you with the right training and support so you can help our most vulnerable community members, making a real difference to them while growing and thriving as a person. As a Right at Home caregiver, our mission of 'improving the quality of life for those we serve' becomes your mission, too. Search and Apply Now If our values align with yours, and you would like to experience the benefits of working for Right at Home, don't waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category. Search Current PositionsRight at Home Central Qld provide caring, compassionate, respectful, and high-quality holistic care in Aged, Disability, Transitional & Palliative Care and Hospital in the Home to the Wide Bay Region, QLD, AustraliaRight at Home Central QLD are growing the team and require a Client Coordinator in our Rockhampton Office.Qualified EN or RN's are encouraged to apply. This position is a fulltime role.Our staff are important to us and will work under the supervision and with support / mentoring of a care manager according to their scope of practice as defined by the Australian Nursing and Midwifery Board. (If applicable)A successful candidate will have the following:A passion for high quality client-focused care in a community settingExceptional communication skillsAble to work autonomously and within a team environment.Excellent time management and organisation skillsCommitment to ongoing professional developmentA successful candidate will be able to:Our preferred candidate will demonstrate client-centered practice, showing empathy, and treating others with dignity and respect. You'll be a natural relationship builder, helpful, and reliable; making you a great asset to our team.Your new role will be responsible for:Meeting with clients and their families, assessing their needs and building strong connectionsConducting client care assessments and preparing care plans to best meet client requirementsProvision of some nursing care and in-home care services as needed.Handling information requests, feedback, and general enquiries Ensuring all documentation is accurately and comprehensively completed in Right at Home databases and software programsInterprets health, aged and disability care policies and regulations for carer and nursing staff and employees.Ensures compliance with local, state, and federal regulatory agencies related to aged and disability care services.Implementing and maintaining all relevant operating systems including Visual Care, policies & procedures & service conditions for caregivers, nurses & other care professionalsEnsuring Caregiver Management meets "best practice" standards including encouraging on-going professional development of the Care TeamServes as a liaison with the accounts department, ensuring proper billing in line with the care plan.Compliance with OH&S regulationsQualificationsEN/RN in community nursing 1-2 years with current AHPRA registration, preferred however not essential.And or Cert III/Cert IV (Aged/Disability Care) minimum 4years experienceExperience within the aged care/disability/mental health in community settingUnderstanding of Aged care & Disability standards and consumer directed careFirst Aid, current CPR and National police checkWWC (or willingness to obtain)Driver's licence and reliable car with comprehensive insuranceHigh level of computer literacyUnderstanding of clinical governance and continuous improvementPossess a 'can-do' positive attitude and work well in a team environmentPreferred SkillsAn outgoing personality with high energy levels, good communication skills and personable telephone mannerAbility to problem solve and think quickly under pressureAbility to multitask with a strong attention to detail while keeping calm and focusedExcellent networking, consultation skills to develop new referral sources and relationships with appropriate external organisationsExcellent customer service skills with exceptional verbal and written communication skillsSound knowledge and understanding of home care services and guidelinesknowledgeable in wound care, catheter care, peg feedingSound knowledge and understanding of NDIS services and guidelines
#J-18808-Ljbffr