Right at Home Central Qld provides caring, compassionate, respectful, and high-quality holistic care in Aged, Disability, Transitional & Palliative Care and Hospital in the Home to the Wide Bay Region, QLD, Australia.Right at Home Wide Bay is growing the team and requires a Client Coordinator in our Rockhampton Office.Qualified EN or RN's are encouraged to apply. This position is a full-time role.Our staff are important to us and will work under the supervision and with support/mentoring of a care manager according to their scope of practice as defined by the Australian Nursing and Midwifery Board (if applicable).A successful candidate will have the following:A passion for high-quality client-focused care in a community setting.Exceptional communication skills.Able to work autonomously and within a team environment.Excellent time management and organisation skills.Commitment to ongoing professional development.A successful candidate will be able to:Demonstrate client-centered practice, showing empathy, and treating others with dignity and respect. You'll be a natural relationship builder, helpful, and reliable, making you a great asset to our team.Your new role will be responsible for:Meeting with clients and their families, assessing their needs and building strong connections.Conducting client care assessments and preparing care plans to best meet client requirements.Provision of some nursing care and in-home care services as needed.Handling information requests, feedback, and general enquiries.Ensuring all documentation is accurately and comprehensively completed in Right at Home databases and software programs.Interpreting health, aged and disability care policies and regulations for carer and nursing staff and employees.Ensuring compliance with local, state, and federal regulatory agencies related to aged and disability care services.Implementing and maintaining all relevant operating systems including Visual Care, policies & procedures & service conditions for caregivers, nurses & other care professionals.Ensuring Caregiver Management meets "best practice" standards including encouraging ongoing professional development of the Care Team.Serving as a liaison with the accounts department, ensuring proper billing in line with the care plan.Compliance with OH&S regulations.QualificationsEN/RN in community nursing 1-2 years with current AHPRA registration, preferred however not essential.And or Cert III/Cert IV (Aged/Disability Care) minimum 4 years experience.Experience within the aged care/disability/mental health in community setting.Understanding of Aged care & Disability standards and consumer directed care.First Aid, current CPR and National police check.WWC (or willingness to obtain).Driver's licence and reliable car with comprehensive insurance.High level of computer literacy.Understanding of clinical governance and continuous improvement.Possess a 'can-do' positive attitude and work well in a team environment.Preferred SkillsAn outgoing personality with high energy levels, good communication skills and personable telephone manner.Ability to problem solve and think quickly under pressure.Ability to multitask with a strong attention to detail while keeping calm and focused.Excellent networking, consultation skills to develop new referral sources and relationships with appropriate external organisations.Excellent customer service skills with exceptional verbal and written communication skills.Sound knowledge and understanding of home care services and guidelines.Knowledgeable in wound care, catheter care, peg feeding.Sound knowledge and understanding of NDIS services and guidelines.
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