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A varied and interesting role within a high-volume, fast-paced work environment Permanent Part Time position - Guaranteed weekly minimum 20 hours per a week ($33.41 - $36.46 an hour) Plus generous salary packaging options of up to $15,900 to increase your take home pay About the Role
The Client Contact Officer will receive, assess and respond to phone and electronic enquiries and provide a range of supports and services to new and existing CatholicCare customers.
The primary objective of this role includes:
Provide a high-quality customer centred service in a prompt and effective manner; Respond to enquiries or connect enquiries to the relevant role/team within the organisation as appropriate; Book, reschedule and cancel services/supports; and Provide and recommend information about CatholicCare services.
What We're Looking For
Availability to work between the hours of 6:00am to 5:00pm Monday to Friday.
Previous experience in a customer service/support or call centre role Previous experience in the aged care and community sector (desirable) In addition to the above, you will need to demonstrate:
Strong communication skills, both verbal and written.
Ability to work in a high volume and fast paced work environment.
Sound computer skills including the use of software packages and database applications.
Demonstrated problem solving skills to identify options to meet customer needs.
Ability to navigate multiple systems while maintaining customer engagement on the phone.
Demonstrated ability to positively contribute to, and work as part of, a dynamic team.
All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.
About CatholicCare Central Queensland
CatholicCare Central Queensland is a leading community service provider local to Rockhampton.
Specialising in the delivery of a wide range of quality social services including aged care, disability care, counselling, psychology, family relationship support and mediation and domestic and family violence response, CatholicCare Central Queensland offers diverse and rewarding careers in busy and dynamic environments.
As a valued employee of CatholicCare, you will join a diverse and innovative team of more than 300 staff.
Supported by quality leadership, you will proudly deliver services to make a difference in the lives of a wide range of people across our local community.
You will also enjoy:
A supportive work-life balance A stable employer with a strong, values-driven culture Ongoing training and development opportunities Employee benefits across a range of product discounts and wellness content Access to our Employee Assistance Program Generous salary packaging options of up to $15,900 to increase your take home pay What to Do Next
To apply for this position, please submit the following documents:
Your current resume A cover letter clearly addressing the key aspects and requirements of the role Apply today for a career that changes lives.
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