Our collaborative and hard-working Bendigo team is now seeking two dedicated Client Care Specialists on a full time, ongoing basis.
You will play a crucial role in assisting families and individuals who are homeless or at risk of becoming homeless through the initial assessment and planning of obtaining appropriate accommodation.
As one of the first points of contact, your customer centric focus and helpful nature will ensure a calm, welcoming, and friendly interaction with these clients.
ABOUT THE ROLE: Undertake crisis intervention and assessment of customers both face to face and over the phone.
Implement client strength and solutions-based interventions within appropriate assessments, planning and review procedures.
Provide advice in relation to a range of supports offered within the community.
Respond to intake emails and enquiries, undertake an assessment on clients, and provide an interim response and support to clients awaiting case management.
Accurately and professionally record customer details, assistance (including brokerage) provided in the Client Management System and other applicable data systems.
Participate in collaborative arrangements within the homelessness service sector.
ABOUT YOU: Formal qualification in a related discipline such as Social Work, Welfare, Social Sciences or other relevant qualifications, or significant experience in a similar position.
Demonstrated experience in a dynamic social service setting and/or experience working with homeless individuals and families, or people experiencing housing crisis.
Knowledge of Customer Relationship Management databases.
Strong communication skills, empathetic nature, and fantastic interpersonal and negotiation skills.
Sensitivity to cultural awareness and needs of clients.
Ability to work with limited direction.
This is a multi-skilled team environment, with all team members striving to deliver a high quality of customer service to some of the most vulnerable people in the community.
TO APPLY: Applications close 15 November 2025 and will be assessed as received, so please don't hesitate to apply.
To apply online, please click Apply Now.
Alternatively, for a confidential discussion or more information, please contact ******.
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