In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Brisbane, Australia
Client Care Representative - Central Services 155623
We are looking for an enthusiastic and dedicated Client Care Representative to join our Central Services team in our Brisbane Head Office.
This role is a permanent, part-time position working 32 hours over 5 days per week from Monday to Friday.
What will you be doing? You will provide an exceptional level of service to all of our clients and play an integral role in the day to day functions of the company. Your duties will include:
Answering a high volume of incoming phone calls Conducting outbound phone calls to our existing client base Managing the appointment books for our clinicians Scheduling and confirming appointments for clients Assisting with client and doctor enquiries Providing basic troubleshooting for hearing devices over the phone and via email Responding to voicemails & emails Receiving and placing orders What do you need to be successful in this role? You will be working with people with hearing impairment on a daily basis. To be successful in the role it is vital that you have excellent verbal and written communication skills and lots of patience. The successful applicant must possess the following attributes:
Demonstrated experience working within a team environment. Experience working in an inbound call centre or fast-paced reception role is highly desirable. The ability to operate effectively in an environment of a high and varied workload. Demonstrate judgement and advanced skills in the delivery of administrative services. Exceptional customer service focus. Excellent problem solving skills. Why work with us? Competitive remuneration package Salary packaging options Paid parental leave Generous employee discounts on Sonova Products for yourself and your family Ongoing training and support to help you grow and excel in your career Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub Online Wellbeing Centre & Employee Assistance Program (EAP) Access to the LinkedIn Learning Platform A values driven and people-centered culture Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry A genuinely rewarding role with purpose and meaning Sound interesting? If you feel that this opportunity is right for you, we would love to hear from you!
Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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