Client Business, Client Experience Associate

Details of the offer

About this role Role Brief: Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients' investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast-paced environment?
If this sounds like you, then join our Aladdin business! As a member of one of BlackRock's fastest growing areas, you will have the technical and client-facing skills to work on the complete investment lifecycle - using innovative technology to help some of the largest institutions and investors in the world.
In this role, you will:
Be responsible for the comprehensive oversight and delivery of service, connecting multiple partner teams to deliver a cohesive client experience.Partner with clients, Product Managers, developers, and financial modelers to support client analytics needs and assist with deployment of new models, analytics, and reporting across a broad range of financial products and investment styles.Build strong relationships with client teams such as Head of Risk, Head of Fixed Income desk, Head of Compliance, and Head of Platform management.Mobilize Aladdin's suite of risk modeling, trade, compliance, and post-trade capabilities to deliver outstanding solutions for our clients to exceed their organization's goals.Work with support team representatives to analyze service patterns and themes.Oversee ongoing client engagement through regular meetings to review service metrics, prioritize projects, and align long term strategy.Improve aspects of service by identifying root causes of systemic issues and solving them at scale.We have: The feel of a start-up with the backing of the world's largest asset manager.A diverse environment with professional growth opportunities and a welcoming employee culture.Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions.A flexible work culture and unlimited paid leave!You have: 4+ years of experience in Financial Services, Technology, Consulting, or Buy Side firm with a proficiency across trading and trading platforms.A working understanding of equity, fixed income, alternatives, and derivative markets.A consultative approach to understanding client needs and a passion for solving problems.Ability to run multiple priorities.Superior interpersonal, communication and presentation skills, conveying complex concepts simply and clearly to clients.Business fluent in English.You may have: Direct portfolio/risk management, compliance, or post-trade experience.Proficiency in working with large sets of data.A solid understanding of SQL, UNIX, VBA, R, Python, PERL or similar tools, and/or Aladdin.Who are our clients? Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to best-in-class investment technology, powerful risk modelling methods, and a dedicated team of service specialists.Our benefits To help you stay energized, engaged, and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about.
Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.
About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's education, buying homes, and starting businesses. Their investments also help to strengthen the global economy. This mission would not be possible without our smartest investment - the one we make in our employees. We are dedicated to creating an environment where our colleagues feel welcomed, valued and supported.
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Nominal Salary: To be agreed

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