As a Client Advisor at FENDI Australia, based in the prestigious Collins Street, Melbourne boutique, you will play a pivotal role in delivering exceptional customer experiences while embodying FENDI's rich heritage, values, and style.
Your responsibility will be to serve as a brand ambassador, providing personalized service to clients, enhancing client relationships, and driving sales through exceptional product knowledge, storytelling, and clienteling.
Job responsibilities: Client Experience:
Provide an elevated, luxury shopping experience to clients, ensuring FENDI's high standard of hospitality and service is delivered at every step.
Develop long-term relationships with clients through effective clienteling, understanding their needs, preferences, and lifestyle.
Act as a FENDI ambassador, engaging clients with the brand's history, craftsmanship, and culture.
Achieve individual and store sales targets and KPIs through effective selling techniques, cross-selling, and up-selling.
Utilize product knowledge to educate clients and suggest suitable products.
Track and follow up on client requests and orders, ensuring timely communication and delivery.
Product Expertise:
Maintain in-depth knowledge of FENDI's current collection, materials, and craftsmanship.
Stay informed of the fashion industry and competitor trends.
Share insights and product details with clients to create a tailored shopping experience.
Assist with stock management, replenishment, and merchandising to ensure the boutique is always presentable and products are available.
Support the team in boutique activities such as events, client appointments, and VIP fittings.
Adhere to FENDI's visual standards and guidelines.
Clienteling & Relationship Building:
Build and nurture a strong client base through CRM tools, events, and outreach initiatives.
Organize client appointments, private fittings, and other luxury services to cultivate long-term relationships.
Communicate regularly with clients to keep them informed of new collections, events, and personalized recommendations.
Profile: Qualifications:
Prior experience in luxury retail or a client-facing role, preferably within the fashion industry.
Strong communication and interpersonal skills with a passion for fashion and luxury.
Proven track record of achieving sales targets and building client relationships.
Knowledgeable and enthusiastic about the FENDI brand, its heritage, and luxury fashion trends.
Ability to work in a fast-paced, high-end retail environment with flexibility in working hours, including weekends.
Proficiency in CRM tools and POS systems is an advantage.
Personal Attributes:
Detail-oriented with a keen eye for styling and fashion.
Self-motivated, proactive, and goal-driven.
Strong team player with excellent collaboration skills.
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