Client Administration Officer Debtor Management, Full time permanent role based in Unanderra
Exciting projects for you to jump right into
Unanderra as a base - Flexi work model
Work with likeminded committed professional people
Opportunity to make a real difference!
About Uniting
At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful, compassionate and bold.
About the role
The Client Administration team provides a central point of contact for recording of client events within Finance and Subsidy systems and account related enquiries and follow up for the Ageing group of Services.
As an integral member of the Client Administration team, you'll focus on provision of debtor management on current and departed clients, whilst acting as a central point of contact for departed client accounts including refunds, statements and debtor recovery.
You will be a much-valued member of a supportive, fun and social team and we do offer a hybrid working model.
Key Responsibilities and accountabilities
Contribute towards the efficiency and effectiveness of the Client Administration Team, client facing activity of the Finance Directorate specifically in regard to Ageing services
Support all Service streams with effective debtor management on current client accounts
Manage all departed accounts through issue of accounts and letters, organising of fee overpayments and refunds, and follow up on unpaid amounts including claims on Estates if required
Respond by phone and correspondence to client account and other enquiries
Follow up on rejected Direct Debits and also negotiate/monitor repayment arrangements and plans, arrange fixed payment updates
Provide regular Debtor reports to Service Stream, Management & Directors
Answer client fee/account enquiries and follow up on matters such as rejected Direct Debits, general debtor matters and enquiries
Qualifications and Experience
Must have Administrative and debtor experience in the health or aged care industry
Demonstrated excellent written and oral communication skills
Must have effective customer service skills
Must have a high level of attention to detail and orientation towards quality in written documentation and records keeping
Demonstrated ability to forge relationships and navigating a complex organisation
Even Better
Experience in debtor software
What We Offer You
A rewarding career with a leading human services organisation.
Up to $18,550 NFP salary packaging available.
Access to our U rewards program with exclusive discounts.
Flexible work hours for work-life balance.
Access to Fitness Passport – Live your best life.
A supportive and inclusive and collaborative work environment.
Opportunities for professional growth.
How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt. Please apply today!
For all questions, please don't hesitate to contact Fabio Ioviero via email at ******
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