Client Account SpecialistWestpac Banking Corporation Perth, Australia
This is an entry-level opportunity for a passionate customer service superstar to embark on a long-term career with BT.Gain valuable experience through our comprehensive paid training program.Work in a permanent, full-time role based in our Perth officeJob Description This is an entry-level opportunity for a passionate customer service superstar to embark on a long-term career with BT.Gain valuable experience through our comprehensive paid training program.Work in a permanent, full-time role based in our Perth office How will I help?
At BT, a leading wealth management brand in Australia, we're committed to providing exceptional customer experiences. As a Client Account Specialist, you'll be the first point of contact for our valued customers, handling their inquiries, resolving issues, and ensuring their financial journey with us is smooth and satisfying.
Your Role: Deliver exceptional customer service: Respond to customer inquiries, resolve issues, and provide accurate information about our products and services.Process customer requests: Efficiently manage and process customer requests through our systems.Improve our processes: Identify opportunities to enhance our operations and provide feedback to drive continuous improvement.Ensure compliance: Adhere to all relevant compliance and regulatory standards. What's in it for me?
You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
We're looking for a dedicated and results-oriented individual to join our dynamic team. If you have a strong customer focus, excellent communication skills, and a keen eye for detail, we want to hear from you.
Key Requirements: Exceptional customer service skillsStrong organisational and time management abilitiesExcellent communication and interpersonal skillsAbility to work under pressure and meet deadlinesPrevious experience in a customer-centric role (preferred)Financial services knowledge (advantageous) Core Competencies: Problem-solving and analytical skillsAttention to detail and accuracyTeam player with a positive attitudeProactive and results-oriented What's it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
Hear from some of our people and their experiences working with us.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ******More Jobs From Westpac Banking Corporation
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