Click & Collect Service Representative - Sunshine Coast4 days ago - Be among the first 25 applicantsWhy work for 4WD Supacentre? 4WD Supacentre is the home of the much-loved brand Adventure Kings, specialising in outdoor recreation and lifestyle products. We are a fast-growing customer-centric business looking for the next generation of leaders to support our exponential growth. We currently operate 30 stores nationally with two already opened and another 5 on target for the remainder of the year.Position: Click & Collect Service Representative (Full Time)Key Responsibilities:Ensure the counter and click and collect queues are clean and full at all times.Provide friendly support to all click and collect customers.Ensure adherence to all customer ID requirements for orders.Coordinate and call customers to pick up items from the front counter and warehouse.Initiate upsell initiatives by asking informative questions.Maintain a strong understanding of product offerings and new product lines.Manage orders effectively within required protocols and timeframes.Pick and pack all click and collect orders within set timeframes.Contact customers for short, packed audits.Ensure customers with click and collect orders are contacted within required timeframes.Complete daily audits of click and collect orders.Support warehouse operations for click and collect order pick-ups.Ensure effective and safe operation of click and collect practices.Organise warehouse and work area for cleanliness and orderliness.Handle grievances professionally to preserve 4WD Supacentre's reputation.Support Responsibilities:Support sales floor operations by working with customers to identify their needs.Provide exceptional customer service in all dealings.Create and build long-term relationships with customers.Support warehouse daily operations as required.Available Roster: Sunday to Thursday - $62,500 base salary + superTo be successful:Proven experience managing click and collect orders from start to finish.High level of customer satisfaction.Previous retail experience (minimum 2 years) with high energy sales focus.Excellent interpersonal skills and highly customer-centric.Ability to learn new product SKUs and POS.Knowledge of 12v systems is highly regarded.Interested? To express interest in the role, please indicate your preference along with a summary of your relevant experience, then please APPLY NOW.
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