Description The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.
This role is a two-year maximum-term contract.
About the role We're looking for a dynamic Senior Project Manager to lead our Customer Experience Transformation Plan. In this pivotal role, you will oversee a major, cross-organisational project designed to elevate the customer experience across the City of Parramatta. You will promote a culture of innovation and continuous improvement, leveraging new technologies and refined procedures to better meet our customers' needs. You'll manage multiple specialist workstreams, resolve challenges, and drive effective change management, all while ensuring the project is delivered on time and within budget.
Key Responsibilities: Provide leadership and direction for the Customer Experience Transformation Plan, setting clear objectives and aligning internal stakeholders towards achieving successful outcomes. Oversee the alignment of various workstreams and develop new workflows, metrics, and reporting systems to enhance efficiency and transparency. Develop comprehensive frameworks for project delivery, including governance structures, risk management strategies, and performance indicators. Ensure effective change management processes to improve understanding of customer needs and enhance overall customer experience. Coordinate with internal and external stakeholders, ensuring that all parties are aligned with project concepts and strategies. Promote innovation and continuous improvement in practices, technology, and procedures to better serve our customers. About You: We're seeking an accomplished leader with:
Bachelor's degree in project management, communication, engagement, or a related field. 10-15 years of post-graduate experience in project management within a multi-disciplinary environment, including at least 5 years in customer experience or customer insights, preferably in a government or services environment. Exceptional project management skills, with a proven track record of managing complex projects and budgets. Advanced communication and presentation skills, essential for engaging with diverse stakeholders and driving project success. Strong relationship and customer management abilities, with demonstrated expertise in influence and negotiation. Proven ability to drive innovation, integrating new technologies and processes to improve service delivery. Advanced leadership skills, with a focus on accountability, deadline management, and inspiring teams. Why Join Us? This is your chance to lead a transformative project that will make a significant impact on how we serve our community. If you are passionate about customer experience and ready to take on a challenging and rewarding role, we want to hear from you!
What's on offer We are offering an attractive remuneration from $189,208 to $209,839 plus 11.5% superannuation.
In addition, City of Parramatta also offers excellent employee benefits which include:
A range of flexible work arrangements including hybrid WFH arrangements (3 days in the office, 2 working from home). Central Parramatta location (Public transport at our door, discounted parking). Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year). Learning and development opportunities. Health and Wellbeing programs (Fitness Passport, flu shots, etc.). Want to know more? Further information regarding the requirements of this role can be found in the attached Position Description.
How to apply Candidates must apply online.
Applications close 4pm, Friday 6th December 2024 and will not be accepted through any other medium.
The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration.
This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.
The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.
Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
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