We're hiring a Fixed Ops Manager to lead service operations, customer satisfaction, and team development across two locations!
Strong retainer + OTE
The Recruitment People are a business providing Recruitment, HR Services and Career Programs to companies and jobseekers nationally.
We are currently recruiting for our client, who have a vacancy for a Fixed Operations Manager / Regional Service Manager to oversee the service departments across two locations.
Benefits:
Company Vehicle Strong Retainer + coms (OTE $220K) Multisite / Multi franchise The role
In this role, you'll ensure the highest standards of customer retention and satisfaction, manage daily operations, and drive growth across the Service, Parts, and Workshop departments.
Key Responsibilities:
Customer Satisfaction & Retention : Focus on maintaining top-tier customer satisfaction scores (CSI) and fostering long-term customer relationships.
Operational Excellence : Lead the service department operations, including Parts and Workshop management, to achieve and exceed daily, monthly, and quarterly targets.
Team Management : Recruit, onboard, and develop team members to ensure a well-qualified, motivated, and safe workforce.
Budget & Compliance : Set and manage department budgets, ensuring a secure and compliant work environment.
Manufacturer Relationships : Collaborate with manufacturers to implement promotional programs and stay current on service innovations.
Strategic Growth : Analyse business trends, manage stock control, and implement strategies to drive continuous improvement.
About You:
We're looking for someone with:
Experience managing an automotive service / parts department Strong managerial skills A proven track record of achieving and surpassing operational goals, and a commitment to customer-satisfaction first.
Experience with budget management, employee development, and service department KPIs is essential.
If you're ready to make a significant impact within a dynamic automotive group, we'd love to hear from you!
Due to the number of applicants, only shortlisted people will be contacted.#J-18808-Ljbffr