Claims Support Coordinator – Latin American Region 148,000 MXN to 266,000 MXN based on experience plus excellent benefits Mexico City If you've never considered a career in insurance before, this role at AIG will make you rethink. Are you looking for a meaningful role in a fun environment, that comes with flexible hours and at least 20 days holiday per year? Then come and help us rethink insurance at AIG and see how far your career could take you. This is a pivotal time to join us at AIG. We are reimagining how many aspects of our global operations work, including our travel insurance business, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG. How you'll make your mark As a Claims Support Coordinator, you can make a world of difference to our policyholders in the moments when they need you the most; from helping them deal with holiday losses to catastrophic events like accidents, fires, and hurricanes. Your main task will be to deal with their claim documents and assigning new claims or activities to our team's Adjusters for them to process. Other key responsibilities will include: Processing different basic claim activities, such as maintaining assignation databases Uploading documents to the system, processing payments to insured, etc. Reporting complaints and compliments received via email or phone What you'll need to succeed Experience of insurance operations, claims, or a related area would be useful, but is not essential as you'll be given a thorough induction and ongoing training. Crucially, you'll need the ability to communicate effectively in English and Spanish (with Portuguese a plus). You'll have an analytical mindset, be well-organized, great at determining priorities and making decisions, and comfortable carrying out tasks independently. You will also need: Lots of enthusiasm and a desire to learn Good administrative skills Basic computer skills, e.g., Excel, Outlook The rewards & benefits At AIG, we're working to make the world a better place. And that begins with our employees. We're proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and well-being. For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. About AIG Part of AIG, a leading global insurance organization built on 100 years of experience, AIG Travel Guard provides travel insurance plans and assistance services covering vacation and trip cancellation, travel interruptions and delays, emergency medical and health expenses, lost baggage, and much more, for leisure and corporate travellers around the globe. We are an Equal Opportunity Employer. How to apply If you're ready to rethink your future career, you have just found the perfect opportunity with AIG. Apply today.
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