Job Description - Claims Specialist, Property & Construction (13002200D20250103)
Job Title: Claims Specialist, Property & Construction
Location: Sydney, NSW / Melbourne, Victoria
As part of the AXA XL Australia branch, the key Claims function mission is to proactively manage claims from notification to settlement, providing high quality customer service and reaching an effective outcome, in the most cost effective and profitable way.
Our experienced Claims professionals use their specialized expertise to handle even the most complex claims.
As a Claims Specialist, you will play a critical role in AXA XL's claims for the Property team, handling a wide variety of Property and Construction claims.
Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate with Underwriting and Operations teams.
Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.
Essential Responsibilities: Proactively manage a portfolio of Property Claims in accordance with AXA XL's Claims-handling Principles. Using strong technical and interpersonal skills, handle the complex and challenging claims. Develop and maintain productive working relationships with insureds, loss adjusters, brokers, claim handlers, underwriters, and legal counsel. Collaborate with Claims Manager and Practice Leaders on large and complex losses. Manage claims expenses thoughtfully and proactively. Participate in Quality Review Process. Work with underwriters in policy review and drafting, participate in external marketing and business development activities. Produce internal reporting in support of best practice and reserving guidelines. Effectively manage, track and report on portfolio performance. You will report to the Property Claims Manager, Australia.
Required Skills and Experience: Extensive property claims or similar experience essential (e.g., first party, crisis management, property claims adjuster). A strong understanding of insurance principles, policies, and regulations. Excellent verbal and written communication skills. Results-oriented approach with the ability to prioritize multiple work streams. Continuous improvement focus and willingness to learn. Client-service oriented with a focus on delivering value. Strong ethics and professionalism. About AXA XL: AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity, marital status, religion, disability, or any other protected characteristic.
We strive to create an inclusive culture where everyone can bring their full selves to work and reach their highest potential.
Location: AU-NSW-Sydney / AU-VIC-Melbourne
Job Field: Claims
Schedule: Full-time
Job Type: Standard
AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of any category protected by local law.
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