Exciting opportunity to join our Claims Settlements Team Showcase your Insurance Claims experience in a growing organisation Full-time, Permanent role based at Mile End, WFH after probation Your new opportunity Due to continued growth, a fabulous new opportunity has become available for an experienced Claims Officer to perform the validation and negotiate the settlement of third-party insurer and credit/hire company claims.
This exciting role will involve you determining the validity of third-party claims made against our members.
As well as review claim outcomes to establish/challenge liability and determine appropriate settlement strategies to achieve best cost outcomes when settling third parties, to achieve a fair and equitable settlement.
You will also: Deliver exceptional and professional service to members and internal/external customers by identifying, responding to, and satisfying their needs Negotiate settlements for claims within appropriate authority limits and procedures Identify possible fraudulent matters and consult with Management on recommended actions to be taken in accordance with the Insurance Contracts Act and the company fraud policy.
Process claims payments and associated administration Able to achieve set KPI's and quality targets consistently What will set you apart from the rest You are a confident and passionate self-motivated individual who enjoys working in a high performing culture.
You're passionate about helping our community (and members) and want to make a difference.
At RAA we hire on cultural fit first and technical fit second!
However, to be successful in the role you will need to have: Motor or similar claims experience is preferred Outstanding attention to detail and excellent verbal and written communication skills Strong negotiation skills A positive can-do attitude and team ethos Knowledge of the General Insurance Code of Practice, The Australian Privacy Principles, Dispute resolution process and legislative requirements arising from the relevant acts. Working knowledge of the Insurance Contracts Act and other relevant applicable Acts.
About us We're proud to be one of South Australia's most iconic brands, trusted by members for more than 120 years.
SA born-and-bred, RAA might be best known for our road service and insurance products, but we're excited to be continuously diversifying to better help our members and community.
Our goal?
To make life better for South Australians.
That's why we're proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more.
With motoring still a priority, we're just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.
We're also one of the state's largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops.
With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we're proud to be the State's #1 Employer Brand.
Benefits We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family.
Some of our employee benefits include: Free RAA premium road service Access to our RAA Rewards Program Generous discounts on all RAA products Flexible work arrangements Ongoing Training & Development opportunities and a Study Support Program Wellbeing facilities and Corporate Health Insurance Plan How to apply To be part of something bigger and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by: 3rd January 2025 You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.
We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions.
We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service.
That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.
Required Skills Required Experience