Exciting opportunity to join our Claims Governance Team Permanent full-time role based at Mile End with Hybrid working available Join a high-performance team with a fun, inclusive and supportive culture.
Your new opportunity A fabulous new opportunity has become available for an experienced, enthusiastic, and driven Quality Assurance Officer to join our Claims Governance Team in a full-time permanent role.
The role of the Claims Quality Assurance Officer is responsible for conducting regular claim file reviews and task audits to identify claim cost leakage, quality outputs in relation to process and policy and compliance to regulatory compliance.
You will also be responsible for conducting Claims Supply Chain reviews and audits to monitor Supplier performance against service level agreements, quality control and regulatory compliance.
The findings of these reviews will assist in identifying trends, drive recommended actions to reduce leakage and increase quality and regulatory compliance and to provide feedback to support coaching and development for Claims staff.
The role assists in the education and support of the Claims Leadership team in quality activities, ensuring the ongoing success of quality and assurance management in claims together with: Assisting in the coordination of Claims quality activities to ensure ongoing adherence to processes and compliance with legislative requirements.
Provide input to the maintenance and improvement of Claims quality and compliance management tools, frameworks, and processes.
Develop effective working relationships with Claims leadership team members and senior claims staff to ensure that actions resulting from recommended improvements are effectively embedded into the Claims operation.
What will set you apart from the rest You are a confident and passionate self-motivated individual who enjoys working in a high performing culture.
You're passionate about helping our community (and members) and want to make a difference.
At RAA we hire on cultural add first and technical fit second!
However, to be successful in the role you will need to have: Minimum of 12 months claims management experience.
Sound understanding of the General Insurance Code of Practise 2020. High degree of attention to detail, and a solution focused attitude Excellent written and verbal communication skills Proficient in the use and interpretation of data Ability to apply sound judgement, make informed decisions, to clearly articulate findings and rationale for recommendations.
Ability to maintain effective relationships and to use influencing skills to achieve required business outcomes.
About us We're proud to be one of South Australia's most iconic brands, trusted by members for more than 120 years.
SA born-and-bred, RAA might be best known for our road service and insurance products, but we're excited to be continuously diversifying to better help our members and community.
Our goal?
To make life better for South Australians.
That's why we're proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more.
With motoring still a priority, we're just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.
We're also one of the state's largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops.
With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we're proud to be the State's #1 Employer Brand.
Benefits We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family.
Some of our employee benefits include: Free RAA premium road service Access to our RAA Rewards Program Generous discounts on all RAA products Flexible work arrangements Ongoing Training & Development opportunities and a Study Support Program Wellbeing facilities and Corporate Health Insurance Plan How to apply To be part of something bigger and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by: 31st January 2025 You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.
We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions.
We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service.
That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.
Required Skills Required Experience