Employee BenefitsSubsidised Gold Standard private health coverFlexible working arrangements and Work from home options13 days personal leave per year18 weeks Maternity leaveAccess to corporate discounts across a range of retail, restaurants and hotelsLet's Talk About YouWe're looking for someone who has a genuine passion for outstanding customer service, providing exceptional supportive conversations.
You'll be detail-oriented and take pride in maintaining accurate information.
Previous experience in financial or insurance processing is a plus, but not a must.If you're ready to make an impact and be part of a team that values your skills, we'd love to hear from you.Join our team and make a real difference!You'll be part of a dedicated team who thrive on offering personalised services to our members, guiding them to success by understanding their unique needs.
You will help solve problems while sharing information on our market-leading products and services, all while making sure every process and interaction is handled with care and professionalism.This team works on a monthly roster with hours being between 8:00am and 5:30pm, with work from home options available.What you'll doProcessing QCHF claims in a risk-aware and timely mannerHandling enquiries and contacting members and/or providers to validate information when requiredIdentifying and raising errors to enable possible root cause identificationEnsuring members' policy details are maintained, updating information as requiredHow to ApplyTo apply, please click on the "Apply for this job" button, attaching a copy of your recent CV that details how your skills and experience meet the requirements of this role.At HBF, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community.
HBF is a place of belonging.
We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression, and family background, including caring responsibilities.
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