Time left to apply: End Date: December 10, 2024 (21 days left to apply)
Job Requisition ID: JR587900
About Resolution LifeAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies, and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies. Resolution Life Australasia manages ~$30 billion in assets, services over 1 million customers with superannuation, investments, and life insurance policies and has over 1000 employees across Australia and New Zealand.
Why us?We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums, and excellent customer service. We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.
The OpportunityAre you enthusiastic about driving performance and achieving outstanding customer outcomes? Join our team as a Claims Outcome Lead and play a pivotal role in managing day-to-day performance, ensuring service levels, and handling customer complaints. In this permanent position, you will collaborate with key leaders across the Claims Team to deliver exceptional results in line with our Objectives and Key Results (OKRs).
As a Claims Outcome Lead, you will be responsible for optimising team performance through proactive pipeline management, data-driven decision-making, and fostering a culture of continuous improvement. Your role will involve identifying opportunities for process and capability enhancements, managing stakeholder expectations, and championing customer feedback to drive meaningful change. You will also empower your team through servant leadership, ensuring everyone is accountable for achieving team goals.
Your StoryRLA has adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:
Claims Expertise: Demonstrated technical proficiency in driving strategy and managing claim durations, ensuring that all claims processes are optimised for efficiency and effectiveness.Outcome Driven: Strong focus on achieving team OKRs and delivering measurable results, consistently aligning team efforts with organisational goals.Execution Excellence: Proactive in planning and executing team OKRs, including forward-planning pipelines, raising and resolving blockers, and seizing opportunities to ensure results are delivered.Customer Centricity: Deep understanding of end-to-end customer journeys and a commitment to driving customer-focused improvements, ensuring that customer feedback is used to enhance service delivery.Agility: Ability to pivot and adapt to changes swiftly to meet customer and business objectives, maintaining flexibility in approach to handle dynamic priorities.Proactivity: Influential in driving outcomes across business units with a sense of urgency, ensuring immediate attention to customer-related functions and proactive management of risks and dependencies.Effective Communication: Strong relationship-building and communication skills with internal and external stakeholders, ensuring clear and timely communication to drive team and business outcomes.Problem Solving: Quick identification and resolution of issues with effective solutions, leveraging analytical skills and data-driven decision-making to overcome challenges and optimise performance.What Will We Do For You:Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work. Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be "virtual" with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time, or a balanced mix.
Every day is an opportunity to grow – and we hope to offer our people a career, not just a job. The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on-the-job training, and mentoring by highly experienced business leaders.
Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce, you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at ******.
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