Claims Officer - Motor Vehicle Insurance | Work from HomeYou would be working for AAMC - Australian Accident Management Commercial - Australia's No 1 accident management company with a strong focus on Motor Loss Assessing.
AAMC is a national company with a geographical footprint in every state and territory overseen by proactive, experienced, qualified and 'hands on' leaders who are there to support your success
About the Role - 100% Work from Home We are recruiting insurance customer service officers with experience within a busy call centre environment or from within a motor claims/assessing environment. People who understand the end to end lifecycle of motor repairs and can think outside the box in order to provide an excellent experience for our clients.
You will be responsible for a large and fast-moving portfolio of motor vehicle insurance claims that specifically manage the repair process. You will be part of an engaged team, who are focused on providing a strong customer service, on time, every time.
Daily responsibilities are varied and include:
Data entry for new claim lodgement.Telephone liaising with all repair lifecycle stakeholders (tow/insurers/vehicle owners/fleet agencies/repairers/assessors etc)Reconciliation of accounts receivableCritical thinking to negotiate and resolve a variety of disputes with multiple stakeholdersAssist insurers with recovery actionUtilise systems to effectively and efficiently manage portfolio workflow (e.g. activities requiring action, diary management prompts)Skills & Experience Insurance experienceIntermediate knowledge of Microsoft Office suite, including OutlookDemonstrated exceptional customer serviceAbility to interact in a diverse environmentAdvantageous Claims management/assessing experienceAbility to work independently and within a teamDemonstrated time management skills in a fast-paced environmentAbility to rapidly adapt to seasonal workflow.Remuneration Hourly Rate reflective of experience + Super
Work Type AAMC prides itself on its professional yet friendly culture where everyone has a 'can do' approach and a focus on the provision of our unique and exceptional customer service.
A comprehensive training and mentoring program on offer for the successful applicant and also continuous learning and development opportunities available.
Location Work from your home based office full time.
How to Apply Click on "Apply Now". Important: Please provide a cover letter stating your experience in managing an insurance claim, accompanied by a resume indicating all insurance experience. If suitable applications are received, this position may be filled earlier.
Successful applicants will be required to obtain a National Australian Police Check
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have in the insurance industry?
What's your expected annual base salary?
How much notice are you required to give your current employer?
Do you have experience lodging & processing insurance claims?
How many years' experience do you have as a Claims Officer?
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