At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.
Due to growth, we are expanding our Claims team and are on the lookout for a Claims Officer to join us. As the Claims Officer, your role is to assist with the timely resolution of claims with our carrier partners through administration support and building strong relationships with stakeholders.
As a Claims Officer you will be responsible for: Managing the quality of the claim inputs from the Billing teamManagement of the Claims inboxReviewing and training with Billing team to enhance qualitySupporting with converting claims into carrier formats that add-value to the carrier partnersMaintenance of Claims register and submission of claims to carrier partners in a timely manner, with a clear summary to influence decision-makingTimely processing of credit notes in system including review and resolution of invoicing and credit note related issuesProactive communication and follow up to efficiently resolve all claims matters with internal and external stakeholdersStatement of Account reconciliationsAbout you: Curious with a strong capability in resolving issues in a timely and accurate mannerMS Office (Intermediate)Excellent time management and organisational skillsSuccessful track record of problem solving and continuous improvement projectsAbility to work in a fast-paced and high-volume environmentWhy join efm Logistics? Strong focus on regular and ongoing professional development training, enhancing skills and career progressionA dynamic and empowering culture, where we challenge each other to do it betterAn opportunity to be part of an industry leaderCompetitive salary and bonus schemeModern office space and technology, located within Moorabbin's ever evolving Morris Moor complexFree parking and onsite caféCompany functions and team building activitiesPartner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
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