Elders Insurance, operating for over one hundred years, is one of Australia's largest regional and rural Insurance services and operates an agency network distributing general insurance products to regional and rural clients.Greenwald Pty Ltd is the Elders Insurance Agency in Warragul where we have a vacancy for a Claims Officer.The Role:Claims Management – You will be responsible for:Lodgement and ongoing management of Commercial, Domestic and Motor Claims.Build rapport and provide superior customer service to our claimants.Liaise and engage with all relevant stakeholders to ensure efficient management and finalisation on the claim.Manage the expectations of our clients, assessors and repairers.Act within Legislative requirements.Whilst your key role will be to oversee the lodgement and ongoing management of claims, as you are part of a small team you will also be responsible for assisting other team members and management with the following duties:Assist with the Management of renewal processes.Revision and review of customers insurance covers.Processing insurance quotations, new business, and renewals.Office administration, telephone enquiries and credit control.Attending to customer enquiries including Personal Lines, Business and Rural.To be successful in this role you must be able to display the following skills:A knowledge and understanding of the principals and procedures for managing claims.Display a high level of computer literacy and accuracy with data input.Have excellent communication and organisational skills.Have Tier 2 accreditation in Australian Financial Services Reform Act 2001 (FSRA) Insurance.Extensive knowledge of claims regulations and legislation.Experience and knowledge of Commercial and Domestic Insurance Products.You will need to have the following qualities:Strong customer service focus and the ability to manage your own time.Teamwork and cooperation.Concern for quality, accuracy, and efficiency with good attention to detail.Flexibility, a positive can-do attitude, and a willingness to learn.Reliable.Excellent written and verbal communication skills.What we offer:Highly supportive team environment.Ongoing learning.Local and newly refurbished office in Warragul.Friendly work environment.Competitive remuneration.Flexible working conditions considered for the right person.
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