As our Claims Officer, you'll join an organisation that is driving positive change for the communities we serve.– True hybrid working – work from home and our Mitcham office.This role reports to Julian Hill, within the Service Response division. The role is responsible for end-to-end management of customer claims and recoveries relating to faults and damages to water and sewer infrastructure.About usWe're on a mission to create a brighter future, where you can be a change maker at the actual source. We're one of Australia's largest water utilities with over 30% of Victoria's population relying on us for their essential water and sanitation services.Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you'll be inspired and challenged to grow alongside us.We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.Your key responsibilitiesAssessment, investigation, and settlement of claims for uninsured and insured damage from customers, which are managed in-house and by Yarra Valley Water Loss Adjusters and/or Lawyers.Support resolution of complex claims in conjunction with the Senior Claims Manager and Lawyers, to ensure effective management of risk and liability.As directed by Yarra Valley Water's Risk Manager and in line with Freedom of Information (FOI) legislation; undertake thorough, compliant, and complete review and processing of Freedom of Information requests.What we're looking forWell-developed customer service and communication skills, able to build empathy with customers to understand their concerns and to identify pathways for resolution.Comfortable working with ambiguity and navigating customer conflict.Ability to think strategically and analytically within a fast-paced environment.Strong background in claims assessment and resolution.To view the full position description, click HERE.Why Yarra Valley Water?We celebrate and encourage new thinking at every level. Creating opportunities for you to grow – both professionally, and personally. When you flourish, we all do.– Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.– $650 home office set up allowance for eligible employees.– Free and secure on-site parking with on-site café at our Mitcham office.– 14 weeks paid parental leave.– 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause.– Request to swap certain public holidays for another day of paid leave.Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.How to applyApplications should include a supporting Cover Letter and Resume.Closing date: Thursday, 3rd October 2024.This position is available for Yarra Valley Water employees and external applicants.We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with Disability, mature age and young job seekers, members of the LGBTI+ community, and people from all cultural backgrounds. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact us via email applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.#J-18808-Ljbffr
