Description:
Are you ready to grow your career in Insurance?
Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!
With the world once again travelling, we want to make sure we're continuing to deliver an exceptional service for our customers – and that all starts with you!
What's the opportunity?
You'll manage, assess and investigate a portfolio of claims for our travel insurance customers across multiple brands. Every day is different with your dynamic portfolio keeping it fresh.
You'll analyse information from a variety of sources and stakeholders, communicating clearly to parties inside and outside the business through written reports, phone consultations, and online meetings.
You'll clearly communicate claims outcomes to customers both verbally and in writing, facilitating timely resolutions and payments when applicable to get people back on track as soon as possible.
You'll be delivering a highly empathetic customer experience, managing lodgements and outcomes, and providing meaningful updates throughout – nobody likes being kept in the dark!
After a one-month training period, once assessed and signed off, you'll transition to a hybrid working environment, offering you flexibility as you grow in this dynamic role.
What are we looking for?
We are looking for team members who are passionate about providing a great customer experience and are looking to grow both personally and in their career in insurance; as long as you're enthusiastic and eager to learn we can teach you everything you need to know about the insurance claims side of things…so no experience necessary!
You'll be customer focused, with an empathetic approach and ability to connect. You'll be engaged in your learning pathway, whether you're in training or independent in the role, you will be committed and ready to learn – there's always something new to pick up. You'll have good technical competency, being able to comfortably work with multiple systems at once and coordinating between them. You'll have excellent communication skills with the ability to apply them both verbally and through written channels, communicating with internal and external stakeholders alike. You'll have a keen eye for detail and demonstrate a willingness to contribute to workplace improvement and changes. You'll have initiative and autonomy, and will always do your best, whether it be for the business or for your team or for your customer! Why choose us?
We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we're a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand that flexibility is really important – whether hybrid, a compressed work week, part time or job share, there isn't one size that fits all. So, let us know your preference and we will explore how we can accommodate you.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, COVID leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let's go to great places together!#J-18808-Ljbffr