Job Category: Call Centre and Customer Service,Insurance & Superannuation
Job DescriptionAre you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!
As the world begins to travel again, we want to make sure we're delivering an exceptional service for our customers, and we want you to be part of that journey.
So, what's the job? You'll be delivering a highly empathetic customer experience
You'll assess and investigate a portfolio of claims for our travel insurance customers
You'll analyse information from a variety of sources and stakeholders, communicating clearly to parties inside and outside the business
You'll clearly communicate claims outcomes to customers, facilitating timely resolutions and payments when applicable
And what are we looking for? We are looking for future team members who are passionate about providing a great customer experience and want to grow their career in insurance. We can teach you everything you need to know about Claims and insurance…so no experience necessary!
You'll be customer focussed, with the drive to deliver an empathetic customer experience
You'll be eager to learn new skills within the claims and insurance industry
You'll be comfortable working with multiple systems at once and coordinating between them
You'll have excellent communication skills, both verbal and written
You'll have an eye for detail and a willingness to contribute to workplace improvement and changes
You'll have initiative and drive to do the best by your customer
So, why choose us? We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we're a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand that flexibility is really important – whether hybrid, a compressed work week, part time or job share, there isn't one size that fits all. So, let us know your preference and we will explore how we can accommodate you.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, COVID leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let's go to great places together!
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