We currently have an exciting full time opportunity for a self-motivated Claims Administrator to join our Claims team based in Tullamarine HQ on a maximum term contract (until November 2025).
This role will be responsible for handling the backend administrative duties and proactively contacting customers regarding damages. The successful candidate will also be in charge of keeping accurate and complete file records for all customers, which includes prepping files for recovery.
Your key duties and responsibilities will also include, but are not limited to:
Investigating vehicle damage cases, advising probable outcomes and communicating to customers and internal departments. Gathering and sorting relevant information in order to raise and process new claims. Preparing IRF paperwork for refund/charge transactions or outsource recovery allocation. Dealing with telephone inquiries regarding claims and providing information as requested. Maintaining accurate file notes surrounding financial transactions and case development. Responding to email queries. Proactively resolving any issues that may inhibit the flow of work. Developing a sound knowledge of Europcar Rental Terms and Conditions. Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with company guidelines. To be considered, you should possess:
Strong customer service skills and the ability to maintain a calm and professional approach. Exceptional level of communication skills, both verbal and written. Ability to work in a fast-paced environment and under pressure to meet deadlines. Problem-solving skills. Computer literate is highly desirable. Proven ability to work in a team environment. What we offer you:
A career in a globally recognised company that values its employees. Management support to coach and mentor you along the way, setting you up for success. Free onsite parking and hybrid working arrangements available. Rewarded with an inclusive and dynamic team environment. Access to Employee Assistance Program and free premium subscription and unlimited access to the Calm app - the #1 app for mental fitness! Discounted car rental – great discounts for staff, family, and friends. Great culture, working with an energetic and high-performing team. About Europcar Mobility Group
Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner.
With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet equipped with the latest engines, and which will be increasingly 'green' in the years to come.
Customers' satisfaction is at the heart of the Group's ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three business lines - Professional, Leisure and Proximity - which respond to the specific needs and use cases of both businesses and individuals.
The Group's 4 major brands are: Europcar - the European leader of car rental and light commercial vehicle rental, Goldcar - the low-cost car rental leader in Europe, InterRent – 'mid-tier' car rental and Ubeeqo – one of the European leaders of roundtrip car-sharing (BtoB, BtoC). Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).
Further details on our website:
Applicants must be willing to provide evidence of their COVID-19 vaccination, or their medical exemption if applicable.
IMPORTANT: Europcar Mobility Group conducts pre-employment screening checks on all prospective employees to verify they are not recorded on an International Sanctions List. By submitting your application, you consent to Europcar Mobility Group completing a check as part of its recruitment process.
Please note, only shortlisted candidates will be contacted.
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