Take hold of one of multiple PERMANENT monster opportunities and join our Claims and Underwriting team as a Claims Manager. If you're a good fit for this role and live in Brisbane or Sydney, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent training and development opportunities.Balance your work between in-person days at our purpose-built hubs and working from home.In the office, enjoy end of trip facilities, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.About the roleWe're all about helping our members make the most of their money. As a Claims Manager, you'll provide professional claims management services to members, relating to life and disability insurance claims. You'll benefit from a comprehensive in-house training program that equips you with essential claims management skills and knowledge, while also fostering the development of innovative claims strategies.Day to day, you'll:Assess claims for the benefit entitlement by reviewing contractual, medical, functional and occupational information.Conduct functional telephone interviews to obtain information to ensure complete understanding of the illness/injury and absence from work and types of support required to assist with return-to-work planning.Develop and maintain outcome focused case management plans to assist members return to work.About youYou'll combine analytical skills with empathy and integrity. Your strong communication skills are essential for liaising with members and medical professionals, providing clear explanations and maintaining a customer centric approach.You have well-developed written and verbal communication skills.You have a tertiary qualification or equivalent experience in an Allied health / Customer Service role.You're able to work in a complex and changing environment.You have a high level of critical thinking and organisational skills with strong attention to detail to make fair well-informed decisions.You balance our members needs with an empathetic yet commercial approach, ensuring trust and transparency in the claims process.About usOur 2.3 million members trust us to take care of almost $300 billion in retirement savings. We help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.Apply online nowEveryone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close COB 6 January 2025.We don't want to leave you with a monstrous wait. You'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. It's why we're part of the Circle Back Initiative.#LI-Hybrid
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