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Department of Treasury and Finance Job reference: 533637
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
Super SA is a superannuation fund provider who, for 119 yearshas been helping South Australian government employees secure theirfinancial future.
We're dedicated to championing the financial well-being ofSouth Australians and passionate about helping members to livetheir best life in retirement. Our long-term success is largely dueto the talent and expertise of our people. We strive to create anenvironment that is supportive, safe and secure. Our work cultureis positive and inclusive, so that our people benefit from arewarding and enjoyable work experience.
The Claims Management Officer works in the Claims team and isresponsible for providing a high level of customer service andaccurate and timely administrative services to members andstakeholders.
We are looking for enthusiastic people with a commitmentto service excellence to:
Provide high quality, effective and accurate claimsadministration services to members and GovernmentAgencies.Deliver sound regulatory knowledge and interpretation froma range of Acts, Regulations, superannuation schemes, standardsand internal policies and procedures to case work and Super SApeers.Undertake regular case reviews to ensure standards are met,and to discuss any complex and contentious cases to identifyand mitigate any risks relating to case outcomes.Process calculations to benefits accurately in line withestablished standards and procedures.Are you someone who enjoys a dynamic workplace, isself-motivated and appreciates the diversity of our members andemployees then this role may be for you.
To be successful in the role, you willhave: Knowledge of insurance claims and/or insurance underwritingadministration.Proven experience in handling difficult situations in acalm, positive and objective manner, with excellent problemsolving skills resulting in win/win outcomes.Effective communication and liaison with a diverse range ofpeople at various levels (both orally and in writing),including claimants, medical and legal practitioners.Microsoft Office, particularly Word and Excel, and in usingmultiple software programs/databases at once.Knowledge of superannuation and the schemes offered bySuperannuation funds.Ability to manage an active and moving portfolio and manageand maintain regular member contact.Ability to work on multiple tasks and prioritising tasks tomeet deadlines.Special Conditions Recommended applicants are subject to satisfactory criminalhistory check in accordance with the DTF Pre-Employment ScreeningPolicy and Procedure and every three years thereafter.
There are multiple temporary roles available, up to 12 months.Super SA will establish a pool of suitable candidates who may beemployed at any time throughout a 12 month period.
Remuneration ASO4 - $74,315- $77,901 p.a. plussuperannuation.
Application Instructions All applications must be submitted online via I Work For SA by11.45pm on closing date.
Applicants are required to submit a curriculum vitae and writtenapplication of no more than 2 pages, addressing the abilities andexperience listed above to demonstrate their suitability.Applicants are to include the name and contact number of tworeferees.
The Pre-Employment Declaration must be completed and submittedwith your application.
Contact and Queries Anniko Prior
Team Leader, Claims
Email: ******
Diversity Statement The Department of Treasury and Finance actively promote flexibleworking arrangements, and is committed to having at least 50% ofinterviewees for each role being women. At DTF we value andencourage diversity within our workforce, to help us reflect thecommunity we serve.
Applications close: 26/05/2024 11:45 PM
Attachments:
- Job & Person Specification - ASO4 - Claims Management Officer - April 2022.pdf
- Pre-Employment-Declaration_240522.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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