Marsh is seeking candidates for the following position based in Sydney CBD
Claims Executive
What can you expect?
Claims Executive is responsible for providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate, and negotiate assigned cases. Proactively manage a portfolio of Strata claims ensuring that quality customer service is provided.
What is in it for you?
Leading training and development program
Brand new agile workspace
Hybrid work
Professional environment where your career path really matters and is supported in our global organization
Excellent career diversification opportunities
Great team environment with energetic and supportive colleagues
We will count on you to:
Collaborating and Partnering for Client Value:
Establish and maintain good working client relationships with claimants, repairers, assessors and other external stakeholders
Identifying suspicious or potentially fraudulent claims, notifying supervisor, and arranging investigation
Providing information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
Inspiring with Operational Excellence:
Interpret policy coverage and determine if coverage applies to claims submitted, escalating issues as needed
Ensure compliance with relevant statutory guidelines and standards
Respond to all enquiries within Honan Service-level agreement (SLAs)
Correspondence with internal and external stakeholders to be in an accurate, professional and courteous manner
Maintaining current knowledge of insurance guidelines, court decisions impacting claims functions, and policy changes and modifications and recommending changes to Honan policies and procedures
Satisfying and reaching with new technologies:
Maintain product, system and process knowledge
Attend relevant product and skill courses and passing on relevant points to other staff
Contribute to the refinement of processes and procedures to improve systems and procedures
Education and training of key clients
Sharing Knowledge through Data and Analytics:
Provide regular updates to clients on their claim and its progress in a timely and efficient matter
Setting reserves and authorising payment within scope of authority, settling claims in the most cost-effective manner, and ensuring timely issuance of disbursements
Recognising need for negotiation and participating in planning strategy and negotiating within scope of authority
Assisting/preparing files for suit, trial or subrogation and submitting administrative reports as required
What you need to have:
Broad knowledge of insurance industry and claims processes.
Excellent analytical and negotiation skills.
Strong organisational / Strong customer focus
Excellent written and verbal communication skills / Advanced attention to detail skills
Ability to juggle multiple tasks and keep within timeframes to meet customer needs and satisfaction.
1 – 2 years' experience in insurance
Experience working to deadlines and within SLA timeframes.
Tertiary legal qualifications highly desirable
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Ability to commute/relocate:
Barangaroo NSW: Reliably commute or planning to relocate before starting work (Required)
Experience:
claims: 1 year (Required)
Work Authorisation:
Australia (Required)
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