Job Category: Banking and Financial Services, Call Centre and Customer Service, Insurance & Superannuation
Job DescriptionYour new role As a Claims Engagement Representative, you will be trusted with the responsibilities of triaging the initial claim consultations for customers and their representatives, laying the foundation for a seamless and supportive claims journey. You will provide tailored and continuous customer engagement, predominately via phone which may involve a degree of complexity, including legislative, sensitive and medical information.
With resilience, empathy, and compassion, you will aid customers or their loved ones navigating challenging or sensitive circumstances predominately via phone.
If you are driven to provide exceptional customer service, possess strong communication skills, and can maintain empathy even in challenging circumstances, we encourage you to apply for the Claims Engagement Representative role.
Please note: We are open to consider applicants from any location nationally who meet the hiring criteria below.
Key information: Start date: February 2025Location: Canberra (hybrid arrangement) or Interstate (100% work from home)Working hours: Monday to Friday, up to 38 hours per week (excluding public holidays and leave)Training: We will need your full-time commitment and attendance for our 3 week training schedule as this is crucial to your learning and success.Desired Skills and ExperienceWhat you need to excel: Previous experience in customer service, claims processing, or related fields is advantageousProficient in the use of Microsoft software and programs such as Salesforce or the ability to learn this quicklyAdministration skills and ability to maintain accurate record-keeping practicesDemonstrate empathy, maintain a high standard of professionalism, and possess the resilience to thrive in challenging situationsClear written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholdersAbility to work in a team environment and autonomouslyCSC's Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are: Delivering results and meeting customer expectationsWorking with PeopleAdapting and Responding to ChangeDeciding and Initiating ActionAnalysingCommercial and Strategic ThinkingWhat will you get in return? 6 month Randstad contract position available with possible extensionOpportunities to gain the skills, experience, and development you need to enjoy a fulfilling career.You will have engaging and meaningful work in an environmentA variety of challenging and interesting work with the opportunity to develop your skillsFlexible workplace arrangements including remote workingBenefit from CSC's commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.To apply for this opportunity please include a cover letter outlining your suitable skills, career aspiration alignment and interest in the position and working for CSC, along with your current resume. For questions or more information about this opportunity, please reach out to ******
Please note: Agency submissions will not be considered for this position.
About CSC: Visit our careers page to discover more about CSC, our core competencies and employee benefits: https://www.csc.gov.au/Members/About-CSC/Careers The drive to make a difference. With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
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