Claims Coordinator

Work for a well-known national insurance builder based in Auburn, NSW

Take your customer service & admin skills to the next level.
Build your knowledge of the insurance & construction industries.
About Us

Bay Building Services is a market leader when it comes to insurance building in Australia.
Operating nationally for 35+ years, we specialise in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact, and malicious damage.
For further information, please go to

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About the Role

This is an exciting opportunity for a highly motivated and proactive individual to join the NSW Claims Team and kick start or continue your rewarding career in building and/or insurance.
Reporting to the Operations Manager at Bay Building Services (NSW), you will be responsible for day-to-day customer service and administration in relation to property insurance claims.
You will be in regular contact with clients, internal staff members, and customers to keep them updated regarding their claims, ensuring a seamless claims process.
Key Activities

Processing of new allocations into Bay Building systems Providing administrative support to the NSW estimating team Scheduling of appointments across NSW Submission of quotes & reports via client portals/systems Answering inbound phone calls from insurers, customers, and trades

The ideal candidate:

Will have previous customer service experience in an administrative role Strong organizational and planning skills Ability to plan and prioritise High level of computer competency Insurance and/or building industry experience (desirable)

As the insurance building sector is heavily influenced by insurable weather events, overtime is occasionally required during these event times.
Benefits:

Flexible hybrid WFH options after probation JB HI-FI Discounts Regular Trade Discounts BUPA Health Insurance Discounts Access to 24/7 Employee Assistance Program for you and your family Be part of a values-driven environment with friendly, down-to-earth people

To apply online, please click on the appropriate link below.
Alternatively, for a confidential discussion, please call Maria Petsanis on 0491 780 885 or email

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