From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not discover where we can go?Your employee benefits include:Hybrid working optionsA secure full time and permanent job opportunityA generous company paid life insurance and super plan.Recognition and reward programs that acknowledge great work.Diverse business with multiple career pathways – we have over 30% internal mobility.Job DescriptionWorking in the Retail Claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL's claims philosophy, claims procedures, policy wording, and within stated authority limits.We are looking for a talented individual with the technical skills and knowledge who wants to join in our mission of 'being by your side for life' to positively impact Australians.In this role you will:Independently manage a portfolio of claims end-to-endActive engagement of key stakeholders to deliver timely outcomes for customersAssess, analyse, calculate and finalize claims payments in a timely and accurate mannerProvide exceptional customer service including management of claims, communication and inquiriesLiaise with internal and external stakeholders, to ensure the timely and quality management of claimsParticipation in case conferences, peer case discussions, instructing third party service providersQualificationsTo be successful in this role you will have:Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claimsRetail, Group or Direct claims case management experience - highly desiredAbility to build rapport and empathy with customers during difficult timesPassionate and driven with a natural willingness to continue to learnYou're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.Additional InformationWork is a big part of this Australian life, and we work hard to make it one of the best parts. We don't just say it; we do it. We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.
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