Who we are:
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business:
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role: What you need to know:
The primary purpose of the job is to investigate, evaluate, negotiate, and settle the marine/specialty/property claims cases by collecting and analyzing data according to policy application and/or contract provisions. Determine whether to accept or deny a claim based on all documentation received. Typical claims include policy cancellations due to non-pay denial letter required. Significant emphasis is made on loss mitigation (i.e. salvage and subrogation). Aside from claim service and client management, this aspect of the role is key for the profitability of the marine line of business. The incumbent will be asked to properly establish a solid position before liable third parties.
What we're looking for:
Adequate specialist knowledge (LoB) in technical claims matters as listed below:
Basic knowledge of marine claims handling. Knowledge of policy terminology that enables accurate and systematic interpretation of policy wording. Basic to medium knowledge of legal/regulatory requirements and litigation/procedures for your line of business, some degree of experience in negotiation, mediation, arbitration, and ADR skills. Solid experience in negotiation in relation to claims of intermediate to high complexity and knowledge, experience in mediation, arbitration, and alternative dispute resolution is a plus. Experience in effectively following up on technical claims audit recommendations and continuous improvement in claims handling is a plus. Welcome to a culture of belonging:
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to
Functional Area:
CL - Claims
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
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