Claims Advisor
Job No: 673813
Newcastle
Permanent Full Time
Insurance
Pay Band 3
Suncorp Group currently have a vacancy available for a customer service focused professional to manage a portfolio of claims in the Workers Compensation Claims team. These are important roles within the business where you can positively impact quality of life for people who have suffered personal injuries at work.
This is a permanent, full-time role based in Newcastle, with a hybrid work environment.
What you'll do Manage a portfolio of Personal Injury Claims for Small, Medium and Large employers in NSWAccurately review and assess claims on behalf of icare ensuring injured workers received their correct entitlementsClear and concise communication with all stakeholdersManage workflow to ensure that all activities are completed within applicable timeframesProactively collaborate with internal support and external stakeholders to ensure proactive Case ManagementProvide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing What you'll bring Strong team player with a proven track record of providing excellent customer serviceExceptional listening and communication skills in a high-volume work environmentStrong analytical or Quality Assurance focusAbility to demonstrate compassion and empathy for the customerProven ability to build rapport with customers and key partnersAbility to interpret complex information and respond by developing appropriate actionsHigh standard of written and verbal communication skillsExperience managing Workers Compensation or Personal Injury claims would be highly regardedAllied Health experience would be highly regarded What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you'll love working with us
For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.
Chase the Sun, apply online today! Your future at Suncorp Group awaits! Advertised: 25 Nov 2024 AUS Eastern Daylight Time
Applications close: 06 Dec 2024 AUS Eastern Daylight Time
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